Telephone Technical Support - IBM OPTIONS 46P6374 Guia Del Usuario

IBM Automated Fax System
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is installed
in an IBM computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the IBM HelpCenter
withdrawn or made available for a fee, at IBM's discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table. If the number for your country or region is not listed, contact
your IBM reseller or IBM marketing representative. Response time may vary
depending on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only)
Canada (all other)
U.S.A. and Puerto Rico
All other countries and regions
A-2
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ThinkPad CD-RW/DVD Combination II Ultrabay
1-800-426-3395 (U.S. and Canada)
416-383-3344
1-800-565-3344
1-800-772-2227
Go to http://www.ibm.com/pc/support/,
and click Support Phone List.
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2000 Drive User's Guide
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