Online Technical Support; Telephone Technical Support - IBM 09N4251 Guia Del Usuario

pages. The IBM Statement of Limited Warranty is available from this
Web site in 29 languages in Portable Document Format (PDF).

Online technical support

Online technical support is available during the life of your product
through the Personal Computing Support Web site at
http://www.ibm.com/pc/support/.
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is
installed in an IBM computer, you might be entitled to service at your
location. Your technical support representative can help you determine
the best alternative.

Telephone technical support

®
Installation and configuration support through the IBM HelpCenter
will be withdrawn or made available for a fee, at IBM's discretion, 90
days after the option has been withdrawn from marketing. Additional
support offerings, including step-by-step installation assistance, are
available for a nominal fee.
To assist the technical support representative, have available as much of
the following information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative
might want to walk you through the problem during the call.
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1 GB Microdrive Storage Card: User's Guide