Troubleshooting
If you have a problem, you may find the solution in the
table below. In case these solutions cannot solve your
problem yet, please contact with the nearest authorized
service agent for examination, repair or adjustment.
Problem
Water leaks out of the
appliance.
The appliance produces
a lot of noise and steam
during brewing.
Coffee grounds enter
into the jug.
Brewing coffee
takes longer
than usual.
The coffee maker
switches off
before the water
tank is empty.
The coffee is not strong
enough.
The coffee is too
strong.
The coffee does not
taste good.
The coffee is
not hot enough.
The jug is difficult to
place in the appliance
or remove from the
appliance.
29500B_IM.indd 5
Solution
Make sure the voltage indicated on the appliance corresponds to the local mains
voltage. Make sure the appliance has been plugged in & switched on.
Check if the water tank is filled beyond the MAX level.
Make sure the water tank is not filled with hot water.
The appliance needs to be descaled (see heading 'Descalling').
Check if the filter holder has overflowed because there is too much ground
coffee in the filter, or the jug has not been placed correctly under the filter
holder, or you removed the jug after 30 seconds during brewing. Check if the
filter is torn or you use the wrong size of paper filter.
The appliance needs to be descaled (see heading 'Descalling').
The appliance needs to be descaled (see heading 'Descalling').
Check if used ground coffee is not enough. It should be one heaped measuring
spoon of ground coffee for each cup.
flavour.
Check if used too much ground coffee. It should be one heaped measuring
spoon of ground coffee for each cup.
Check if you have used ground coffee with strong flavour.
Check if you leave the glass jug with coffee on the warm plate too long,
especially if it only contains a small amount of coffee.
Check if the brewed coffee is too little. The coffee will warm longer if
you brew more. Make sure you place the glass jug properly on the warm
plate.
Make sure the lid of the jug & filter basket are in right position.
Tilt the jug in an angle to place pr remove it. Be careful not to spill the hot
coffee for avoid- ing scald.
Check if you use ground coffee with mild
2018-10-09 08:03:48 AM