11. PROBLEMS, PROBABLE CAUSES AND CORRECTIVE ACTIONS
Problems
The espresso is not
hot enough.
The filter holder is
blocked
The grounds are not
dry after water has
run through.
The coffee flows too
slowly.
The water does not
run through.
Water leaks from the
filter holder after an
espresso has been
made.
Coffee grounds in
the cup.
The water tank leaks
when it is carried.
Water leaks under
the appliance.
Possible causes
The cups and the filter
holder are cold.
You forgot to unlock the
filter.
You have not tightened the
filter holder properly.
You have tightened the filter
holder too much.
The ground coffee is too
fine, too oily or floury.
The filter holder is dirty.
The water drip-through grid
is clogged.
No water in the tank.
Tank poorly fitted.
The filter is clogged. The
ground coffee is too fine.
Your device is scaled up.
The switch has not been
positioned on the "stop"
position.
Formation of scale because
of especially hard water.
The filter holder is clogged.
The grind is too fine.
The valve at the bottom of
the tank is dirty or defective.
The valve is blocked by
scale.
Internal leak.
Solutions
Preheat the accessories: cups and filter holder (see
paragraph 6).
Press "OPEN" while turning the filter holder to the
left.
Tighten the filter holder by turning it to the right as
far as it will go, up to the stop.
Loosen it slightly.
Choose a slightly larger grained ground coffee.
Clean your filter holder (see paragraph 8).
When the appliance has cooled, clean the
percolation head with a damp cloth. (fig.21).
Fill the tank.
Press firmly on the tank.
Clean the filter holder (see paragraph 8) and try a
less fine grind.
See paragraph 9.
Turn off your appliance by positioning the switch
on the "stop" position. (fig.9).
Descale the appliance according to the manual
(see paragraph 9).
Clean the filter holder with hot water. Press
"EJECT" to eliminate the remnants of the grounds.
Shake to drain the water.
Choose a slightly larger grind.
Wash the water tank and operate the valve at the
bottom of the tank with your finger.
Descale the appliance (paragraph 9).
Check the position of the tank. If the fault persists,
do not use the appliance, contact an approved
service centre.
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