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9. Trouble shooting & FAQ
Q: My Jabra T5320 headset does not work with the soft phone I am using on my PC.
(I cannot answer or disconnect from the headset call button)
Check compatibility list on
www.jabra.com/xxx
remote answer and disconnect.
A: When a PC goes into standby or hibernation, the USB adapter no longer is powered on.
Be sure your PC is in an active state. If you use an external (accessory) power supply for
T5320, and your PC is in standby by, it will automatically be put into active mode when you
take your T5320 headset out of the charge cradle. Be sure "Jabra software driver" is installed
and running. See page
xx
in the setup-guide.
Q: I cannot hear caller/dial tone
•
Jabra T5320 is not set as the default audio device. Use the Audio settings in Windows under
Sounds and Audio Devices to select "Jabra T5320" as the audio device.
•
Listening volume is too low. Press the volume up button on the headset.
See page xx in the user guide.
Q: Callers cannot hear me
•
Headset is muted (LED on charging cradle gives a red light). Press the mute button on
headset to unmute the microphone.
•
Headset microphone boom aligned incorrectly. Align the headset boom with your mouth.
•
Speak volume is too low. Increase the speak volume on your soft phone until you
can be heard by callers. If the volume is still to low, increase the microphone level
on your computer.
•
Jabra T5320 is not set as the default audio device. Use the Audio settings in Windows
under Sounds and Audio Devices to select "Jabra T5320" as the audio device.
Q: Sound in the headset is distorted I can hear echo in the headset
•
Lower the listen volume on your soft phone until the distortion disappears. If the distortion
is still present, lower the listen volume control on the computer.
•
Adjust volume on the headset. See page xx in the user guide.
The other headset I was using to listen to music does not work any more. Jabra T5320 will set itself
as the default audio device. Change is done in Windows® under Sounds and Audio Devices.
Battery talk time is degraded even after a full charge
If you use the headset for heavy music streaming, you can experience that the battery need to be
recharged after ~ 3 hours of use. T5320 radio link is locked on. Be sure you do not lock the radio
link on for periods of time when not use, because it will significantly reduce standby and talk time
of the headset.
Q: I hear a low noise in the headset when there is no call?
Make sure the radio link between base and headset is off (short activation of the answer/end button).
10
to ensure your soft phone is compatible for
®
10. Maintenance, safety and disposal
Maintenance
The ear hook can be wiped with a dry or slightly damp cloth. The cords and base unit can be dry-
dusted as required. Avoid getting moisture or liquids into any button sockets, receptors or other
openings. Avoid exposing the product to rain.
Children and product packaging
The packaging, including plastic bags and wrapping parts, are not toys for children. The bags
themselves or the small parts they contain may cause choking if ingested.
Batteries and product disposal
Do not expose the headset batteries to heat. Dispose of the product and/or batteries according to
local standards and regulations.
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