SYMPTOM
Bose Music app
doesn't work on
mobile device
Soundbar isn't visible
to add to a nother
Bose account
Alexa doesn't
respond
Preset doesn't
respond
TR OUBL ES H O OTI N G
SOLUTION
Make sure the Bose Music app is compatible with your device.
Visit: worldwide.Bose.com/Support/SB700
Uninstall the Bose Music app on your mobile device then reinstall the
app (see page 16).
Make sure sharing is enabled on your soundbar using the Bose
Music app.
Make sure the soundbar and your mobile device are connected to
the same Wi-Fi network.
Make sure Alexa has been set up using the Bose Music app
(see page 26).
NOTE: The soundbar must be set up and connected to your Wi-Fi
network using the Bose Music app.
Make sure you're in a country where Amazon Alexa is available.
Make sure the Microphone off indicator is not glowing red. To turn
on the microphone, see page 27.
Make sure you say the name you assigned in the Bose Music app. If
multiple speakers have the same name, use the name assigned in
the Alexa app or change the name in the Bose Music app.
For additional support, visit: worldwide.Bose.com/Support/SB700
Make sure the preset has been set (see page 28).
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