TROUBLESHOOTING
GB
This section includes a list of error messages and frequently asked questions for problems you may encounter with
your blood pressure monitor. If the products not operating as you think it should, check here before arranging for
servicing.
PROBLEM
No power
Low batteries
Error message
SYMPTOM
Batteries are exhausted.
Display is dim or will
not light up.
Batteries are inserted incorrectly.
Show on
Batteries are low.
the display
E 1 shows
Data communication has failed
E 2 shows
The cuff is very tight
E 3 shows
The pressure of the cuff is excess.
E 9 shows
Product has not been activated.
E 10 or
The monitor detected motion while
E 11 shows
measuring.
The measurement process does not
E 20 shows
detect the pulse signal.
E 21 shows
Measure incorrectly.
EExx, shows on the
A calibration error occurred.
display.
CHECK THIS
Replace with new batteries
Insert the batteries correctly
Replace with new batteries
Make sure that phone's Bluetooth is
on or within the distance range
Refasten the cuff and then measure
again.
Relax for a moment and then
measure again.
Reactivated
Movement can affect the
measurement. Relax for a moment
and then measure again.
Loosen the clothing on the arm and
then measure again.
Relax for a moment and then
measure again.
Retake the measurement. If the
problem persists, contact the
retailer or our customer service
department for further assistance.
Refer to the warranty for contact
information and return instructions.
10
REMEDY