The MP4 player is not
working.
No sound is coming out
of the headphones.
The screen displays non-
legible characters.
Impossible to download
files.
V.1.0
TROUBLESHOOTING
•
Check whether the battery is flat or low.
•
Check whether the volume is set to "0" and whether
the headphones are correctly plugged into the MP4
player.
•
Check that the headphone jack is clean.
•
Corrupt .MP3 files can produce a static noise and
cause sound cut-off. Check whether the audio files
may be corrupt.
•
Check whether you have selected the suitable
language.
•
Check whether the USB cable is damaged and if the
MP4 player is correctly plugged into the computer.
•
Check that the driver is correctly installed.
•
Check whether the microSD card memory may be
full.
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