Troubleshooting; Before Calling For Service - LG LCF12 Serie El Manual Del Propietario

16

TROUBLESHOOTING

Before Calling for Service

Please check the following before you contact the service center. If the problem persists, contact your local
service center.
Problem
When supply power but
not power on, can't hear
the beep.
Appliance is making noise.
Sleep lighting is flickering
continuously.
Ceiling Fan not Working.
Ceiling fan suddenly turns
off and turns on.
When press a button on
remote controller, can't
hear the beep.
Remote controller is not
working.
Your home appliance
and smartphone is not
connected to the Wi-Fi
network.
16
Possible Causes & Solution
Power is not supplied.
• Turn on the power switch.
Install location is too close to the wall or ceiling.
• Check the distance and reinstall at proper location.
Installation is not good.
• Check each assemble parts are proper and firmly tightened.
Fan is locked.
• Use a regulator to turn off the power and turn on one minute later.
• If the same problem occurs, power off and call to service center.
The voltage conditions are unstable.
• Check Voltage Condition, If unstable contact local Electrician.
The installed environment is very windy.
• It's the normal process of finding the right wind speed for your environment.
So fan can stop and re-adjust during high external wind.
Remote controller power is not supplied.
• Check the direction of remote controller battery or change it.
Too far to communicate with sensor.
• Move close to the appliance and try again.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then
register your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance using
the Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters
and numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to
2.4 GHz and connect the appliance to the wireless router. To check the
router frequency, check with your Internet service provider or the router
manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal
may be weak and the connection may not be configured correctly. Move the
location of the router so that it is closer to the appliance.
EN