Troubleshooting
WARNING:
To reduce the risk of electric shock, the power cord must be disconnected before performing
maintenance/troubleshooting checks.
PROBLEM
POSSIBLE REASONS & SOLUTIONS
Check filters to see if they need cleaning. Follow instructions for rinsing
and drying the filters before re-inserting back into the vacuum. (See
"Maintenance" sections for instructions.)
Vacuum is not
Dust cup may be full; empty dust cup.
picking up dirt.
Check hose and hose connections for blockages; clear blockages if required.
If dust cup is empty, and attachment inlets are clear, check for other
blockages. (See "Checking for Blockages" for instructions.)
Vacuum lifts scatter rugs
Suction is powerful. Take care when vacuuming scatter-type rugs or rugs with
(lightweight, movable
delicately sewn edges. Open the suction release on the hose to decrease
suction power.
rugs).
Check filters to see if they need cleaning. Follow instructions for rinsing
and drying the filters before re-inserting back into the vacuum. (See
"Maintenance" sections for instructions.)
Dust cup may be full; empty dust cup.
Airflow is restricted. No
Check hose, hose connections, nozzles and accessories for blockages; clear
suction or light suction.
blockages if required.
Close the suction release on the hose to increase suction power.
If dust cup is empty, and attachment inlets are clear, check for other
blockages. (See "Checking for Blockages" for instructions.)
Motorized floor brush
Immediately turn off and unplug vacuum, disconnect the nozzle and remove
has become jammed or
blockage before reconnecting and turning vacuum back on. (See "Checking
for Blockages" for instructions.)
has shut off.
This vacuum cleaner is equipped with a motor protective thermostat. If for
some reason your vacuum overheats, the thermostat will automatically turn
the unit off. Should this occur, perform the following steps to restart the
motor thermostat:
1. Move the On/Off switch to the "O" (Off) position.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters. (See "Maintenance" sections for
Vacuum turns off
instructions.)
on its own.
4. Check for blockages in hose, accessories and inlet openings. (See
"Checking for Blockages" for instructions.)
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Turn the On/Off switch to the "I" (On) position to restart the vacuum.
Note: If vacuum still does not start, contact Customer Service at:
1-800-798-7398.
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TOLL FREE: 1-800-798-7398
Checking for Blockages
Blockages may cause your vacuum
to overheat and shut down. If so,
clear the blockages, then follow the
instructions for Resetting the
Motor Thermostat on page 12.
WARNING: Never insert sharp
objects into any opening to clear an
obstruction.
IMPORTANT: Damages caused
while clearing or attempting to clear
blockages are not covered under
your product's limited warranty.
Unplug the vacuum
before checking for
blockages.
Reassemble all
parts securely
before operating
vacuum.
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Dust Cup Air Duct:
Stand vacuum into upright
position.
Remove Dust Cup Assembly and
empty Dust Cup if necessary.
Disconnect the Super Stretch
Hose.
Check Air Duct behind Dust Cup
for clogs; clear before replacing
Dust Cup Assembly.
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2
Intake Opening behind the
Brush Roll:
4
Lay the vacuum flat to expose
Brush Roll.
Check opening behind the Brush
Roll for clogs.
Clear the opening.
3
2
Clear the Brush Roll; use scissors
to carefully cut away threads,
hair or other debris that might
be trapped in the bristles.
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3
Motorized Floor Brush Hose
Connector:
Lay vacuum flat.
Remove Nozzle Hose and check
for clogs.
Push the Hose Connector back
onto the Motorized Floor Brush.
4
Hose:
Stand vacuum upright.
Remove hose from both the unit
and Cleaning Wand ends.
Inspect both ends and the length
of the hose for clogs.
Return the hose to the unit
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English
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