Malfunctions
Symptom
No Power
No Steam
No Steam, Just
Water
Steam Leaking
from front
socket
Vacuum power
low
No detergent
CLD on display
Pft on display
Disposal
After withdrawal from service, the machine and
Accessory parts must be adequately disposed of
in compliance with the national regulations.
- Please contact your Matrix service partner for help.
Possible Cause
Faulty wall socket or not connected
On/Off switch not illuminated
Fuse Blown
Unknown
Steam Control turned down fully
clockwise
Steamer not ready
Clean water tank is low (Beeping
Sound & "Refill Clean Water" light
is illuminated)
Unknown
Steamer not ready
Boiler at pressure and not heating
(temperature less than 110 ºC
Unknown
"O" Rings split
"O" rings worn
High pitch motor noise
Unknown
Detergent bottle empty
Unknown
Machine frozen or ambient
temperature is below 3 ºC
Boiler/pump fault
Notice
Action Required
Check connection to wall socket and
socket switch. Try other wall socket
Press to the On position
Replace fuse with approved 13A fuse
(UK machines only)
Call for service
Turn the control half way
Wait for the "Steam Ready" light on the
front of the machine to illuminate
Pour CLEAN COLD WATER into the
clean water tank. The beeping will stop.
Await for the "Steam Ready" light to
illuminate.
Call for service
Wait for the "Steam Ready" light to
illuminate
Hold the steam switch on for
approximately one minute, even if just
water is coming out. This will result in
the heater coming back on
Call for service
Change and re grease "O" Rings. To
avoid this happening ensure "O" rings
are grease before every use
Change and re grease "O" Rings. To
avoid this happening ensure "O" rings
are grease before every use
Switch the machine off and empty the
collection tank. Refill the collection tank
with clean water to the mark and
recommence work
Call for service
Pour cleaning solution diluted in
accordance with the manufacturer's
instructions into the solution tank.
Call for service
Place machine in a warmer environment
for an hour and then turn on the
machine again. If the problem persist
call for service
Call for service
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