indicates that this product may not be treated as
household waste. Instead it shall be handed over to the
applicable collection point for the recycling of electrical
and electronic equipment.
By ensuring this product is disposed of correctly, you will
help prevent potential negative consequences for the
Problem
The machine does not turn on.
The pump is very noisy.
The coffee is too cold.
Milk does not froth.
It is not possible to prepare a
cappuccino.
The coffee is dispensed too
fast, the crema does not form.
Coffee is not dispensed or
dispensed only in drips.
Coffee drips from the edges.
Please contact an authorized service center for any problems not covered in the above table or when the suggested
solutions do not solve the problem.
• 20 •
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Possible cause
Machine not connected to the power
supply.
Water tank empty.
The machine ready light (15) was off
when the button was pressed.
The Portafi lter was not preheated
(section 5).
Cold cups.
The milk is not suitable: powdered milk,
low-fat milk.
The Pannarello is dirty.
No steam in the boiler.
Not enough coffee in the Portafi lter.
Coffee grinds are too coarse.
The pod is old or not suitable.
Old or not suitable pod.
No water.
The grind is too fi ne.
Coffee has been tamped or pressed in
the Portafi lter.
Too much coffee in the Portafi lter.
Knob (3) is open.
The machine has limescale buid-up
The fi lter in the Portafi lter is clogged.
The pod is not suitable.
The Portafi lter is incorrectly inserted in
the brew unit.
Upper edge of the Portafi lter is dirty.
Pod inserted incorrectly
Too much coffee in the portafi lter.
environment and human health, which could otherwise
be caused by inappropriate waste handling of this
product. For more detailed information about recycling
of this product, please contact your local city offi ce, your
household waste disposal service or the shop where you
purchased the product.
Connect the machine to the power supply.
Refi ll with water. (section 4.4).
Wait until the machine ready light (15)
turns on.
Preheat the Portafi lter.
Preheat the cups with hot water.
Use whole milk.
Clean the Pannarello as described in
section 9.
Prime the circuit (section 4.5) and repeat
the operations described in section 8.
Add coffee (section 5).
Use a different blend (section 6).
Use a different blend (section 6).
Change the pod.
Refi ll with water. (section 4.4).
Use a different blend (section 6).
Shake the ground coffee.
Reduce the quantity of coffee in the
Portafi lter.
Close the knob (3).
Descale the machine (section 10).
Clean the fi lter (section 9).
Change type of pod.
Insert the Portafi lter correctly (section 5).
Clean the rim of the Portafi lter.
Insert the pod correctly. Make sure it doesn't
hang over the edge of the Portafi lter.
Reduce the quantity of coffee using the
measuring scoop.
Solution