Frequently Asked Questions
How do I reset my unit?
If you are experiencing issues the first step is the try a reset of your unit. To perform
a reset, press and hold the info and units buttons at the same time for 5 seconds. You
will see the screen flash off and then come back on after a successful reset. See if this
resolved the issue you are experiencing.
What type of battery is in my Goal Zero Yeti?
Your Goal Zero Yeti uses custom designed Lithium Ion. Here are some basic facts about
Lithium Ion batteries:
1. Lithium Ion batteries can store and release a lot of energy in a short period of time.
The batteries in your Goal Zero Yeti are in a protective enclosure with a sophisticated
battery management and protection system controlling its terminals to the outside world.
2. It is critical that your battery does not get wet as moisture and water can get into the
battery cells behind the protection circuitry and bypass that protection.
Can I take the Yeti 500X on a plane?
No, the lithium battery is over 100Wh and not allowed on planes under FAA regulations.
How do I know if my Goal Zero Yeti is charged?
To check the charge level of your Goal Zero Yeti, refer to the LCD Battery Display. When lit
up, you'll see a battery outline with 5 segments, indicating the current charge level. It is OK
to use your Goal Zero Yeti even when it's not fully charged.
Why is the light on the AC button blinking?
A blinking light on the AC button indicates that at the current load, the AC inverter will be
shutting off soon. Recharge your Goal Zero Yeti as soon as possible to continue powering
your device. Once the AC inverter has shut off, the Yeti will attempt to reset itself three
times. After three attempts, the AC inverter will remain off until you physically reset it by
pushing the AC button or by recharging the battery a small amount.
Why is the light on the port activation button red?
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A red light on the 12V, USB, and AC activation buttons indicate the port has been shut off
to protect whatever you have plugged in. Recharge your Goal Zero Yeti as soon as possible
to continue powering your devices.
How do I know if my device will work with the Goal Zero Yeti?
First, you'll need to determine the amount of power your device requires. This may require
some research on your end, a good internet search or examining the user guide for your
device should suffice.
Second, you will need to check the capacity for the individual output ports. For example,
the Goal Zero Yeti's AC port is powered by an inverter that allows for 300W of power.
This means if your device is pulling more than 300W for an extended period of time, the
Goal Zero Yeti's inverter will shut off. Another number to watch for is the surge rating of
your device as compared to that of the port. The Goal Zero Yeti inverter has an advanced
surge management system that will maximize its compatibility with various devices, but
there will still be items that will surge at a higher rate, and for a longer time, than the
Goal Zero Yeti can manage, in which case the port will turn itself off.
Finally, once you know your device is compatible, you'll want to determine how long you'll be
able to power your gear from the Goal Zero Yeti. Here's a quick and dirty lesson in power.
All Goal Zero power packs and solar generators have a number in their name, ex. Sherpa
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