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FREQUENTLY ASKED QUESTIONS
Q: Where can I purchase Stack-On products in my area?
A: Retailers across the country carry Stack-On products but don't always carry all models.
If you are buying online, you can find our products on most large online retailers. If you want to buy a
product in a brick and mortar store, we recommend doing a Google search on a specific item to find a
retailer near you.
Q: Are extra shelves available for purchase?
A: No.
Q: Can the Electronic Lock be replaced with a Combination Dial Lock?
A: No. The parts are not interchangeable.
Q: Can the door be removed?
A: No. In order to maintain the fire rating the door cannot be removed or adjusted.
Q: How do I register my safe?
A: You can register your Stack-On safe on our website at stack-on.com/product_registration/
Q: Why is this safe not recommended for media storage?
A: This fireproof safe has been built to protect firearms and documents during a fire. The internal
temperature of the safe will not exceed 350° F. Media such as CDs, DVDs, video tapes, jump drives,
floppy drives, cassettes or photo negatives can be damaged when temperatures exceed 180° F. This
safe will not protect these items if a fire occurs.
Q: What is the Warranty for my safe?
A: Refer to the Warranty information attached to this instruction sheet.
Q: How do I order a new backup key?
A: Visit https://www.stack-on.com/key-replacement-form to order a replacement key.
Q: How long does the battery usually last?
A: Approximately 1 year under normal usage. Normal usage would be accessing the contents
of the safe twice a day.
Please visit us at Stack-On.com for more information.
PERSONAL FIREPROOF AND
WATERPROOF SAFES
®
PAGE 11 of 26
OWNER'S MANUAL
FAQS CONTINUED ON PAGE 12
PFWS_2010
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