Symptom
Green light takes more than 10
minutes to illuminate.
Green light goes off during
operation.
Sealer is on, but motor does not
start when a Quanti-Tray is inserted.
The motor starts when a
Quanti-Tray is inserted but does not
pull the tray through.
Quanti-Tray and rubber insert are
partially stuck inside the sealer.
Quanti-Tray and rubber insert are
stuck inside the sealer and are not
accessible from the input slot.
Sealer makes a loud hissing noise
when sealing, or liquid drips from
the bottom of the sealer. Green
status light may go out after trays
are filled.
Debris on roller is affecting the seal
quality.
Cause and/or Recommended Action
Call IDEXX Technical Service at +1 800 321 0207 or your local distributor.
The temperature of the heated roller is below the optimal sealing range. Wait for the
green light to appear before continuing to run samples.
•
Make sure the sealer has reached sealing temperature (green light is on).
•
Make sure the Quanti-Tray is face down in the rubber insert, with the white side of
the tray facing up.
•
Make sure the rubber insert is pushed firmly into the roller until the motor engages
it.
•
Make sure the Quanti-Tray is correctly seated in the rubber insert and that the
insert is pushed firmly into the roller until the motor engages it.
•
Clean the rubber insert. See "Cleaning and preventive maintenance" for
instructions.
•
Make sure the insert is completely dry. Wipe it, if necessary.
Press and hold the Reverse button to reverse the motor until the tray is completely
ejected from the input slot. After the rubber insert is removed, make sure that the insert
is dry. Wipe it, if necessary. Note: If the tray has gone all the way into the sealer, do
not use the Reverse button.Doing so can cause the tray to become lodged inside the
sealer. (See the next symptom.)
If the end of the tray is inside the inlet, remove the input shelf and the lower door, and
then press the Reverse button. CAUTION: Do not touch the heated roller!
The tray was overfilled. The sealer automatically removes excess sample from the tray
and discards it into the internal drip tray.
To prevent the problem:
•
Do not fill trays with more than 100 mL of sample.
•
Avoid excessive water on the surface of the trays.
To clean the sealer see "Cleaning and preventive maintenance" for instructions on
cleaning the inside of the sealer.
Important: Do not remove the outer shell of the sealer or tilt the sealer if sample is
dripping from the unit. Wait until dripping stops and the sealer is cool. See "Cleaning
and preventive maintenance" for instructions.
Check the roller for debris, and clean the roller if needed. See "Cleaning and
preventive maintenance" for instructions.
Quanti-Tray Sealer PLUS User's Manual
7