Performance Checklist
Problem
Cause
Weak or dead battery
Volume too low
Sound is
Earmold or LifeTip
weak
clogged with wax or
debris
Microphone clogged
Improper seating in ear
Instrument
emits
Volume too high
whistling
Clogged with wax or
sound
excessive wax in ears
Weak or dead battery
Volume too low
Sound is
Earmold or LifeTip
weak
clogged with wax or
debris
Microphone clogged
Improper seating in ear
Instrument
emits
Volume too high
whistling
Clogged with wax or
sound
excessive wax in ears
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Possible Solution
Insert new battery
Clean instrument, earmold, or
change LifeTip
Clean instrument, earmold or
change LifeTip
Wipe hearing instrument
with cloth
Try reinserting earmold or
LifeTip until it fits securely
Lower the volume
Clean earmold or replace
LifeTip OR contact your
Hearing Care Professional
Insert new battery
Clean instrument, earmold, or
change LifeTip
Clean instrument, earmold or
change LifeTip
Wipe hearing instrument
with cloth
Try reinserting earmold or
LifeTip until it fits securely
Lower the volume
Clean earmold or replace
LifeTip OR contact your
Hearing Care Professional
Hearing
Battery is drained
instrument
emits signal
tones
Volume too high
Sound is
distorted
Weak battery
Instrument not turned
on
Battery compartment
not completely closed
Instrument
does not
Dead battery
work
Battery polarity
reversed
Power-on delay is
active
If the solutions in this checklist do not address a particular issue
you are having with your hearing instruments, consult your
Hearing Care Professional.
Health Considerations
If soreness or skin irritation develops, discontinue wearing your
hearing instrument, and bring the instrument and earmold to
your Hearing Care Professional. Minor fit adjustments or earmold
modification can often correct this condition. If soreness persists,
discontinue wearing the hearing instrument and see your
physician. If excessive earwax accumulates when wearing your
hearing instruments, consult your Hearing Care Professional.
Replace drained battery
Lower the volume
Replace battery
Turn instrument on
Gently close the battery
compartment completely
Replace battery
Replace battery
Wait 15 seconds and
check again
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