4. Trouble Shooting
If the UPS system does not operate correctly, please solve the problem by using the table below.
Symptom
No indication and alarm in the front
display panel even though the mains
is normal.
The warning code 0B.
The warning code 01.
The warning code 09.
Fault code is shown as 43.
Fault code is shown as 14, 15, 16, 17,
18 or 19,
Other fault codes are shown on LCD
display and alarm beeps continuously.
Battery backup time is shorter than
nominal value.
The warning code 0A.
The warning code 02.
Possible cause
The AC input power is not
connected well.
EPO function is activated. At
this time, the EPO switch is in
"OFF" status or the jumper is
open.
The
external
or
battery
is
incorrectly
connected.
UPS is overload.
UPS is overloaded. Devices
connected to the UPS are fed
directly
by
the
electrical
network via the Bypass.
After repetitive overloads, the
UPS is locked in the Bypass
mode. Connected devices are
fed directly by the mains.
UPS is overload too long and
becomes fault. Then UPS shut
down automatically.
The
UPS
shut
automatically because short
circuit occurs on the UPS
output.
A UPS internal fault has
occurred.
Batteries
are
not
charged.
Batteries defect
Fan is locked or not working.
Or the UPS temperature is too
high.
The input neutral wire is
disconnected.
The S or T input fuse
is broken.
45
Remedy
Check if input cable firmly
connected to the mains.
Set
the
circuit
position to disable the EPO
function.
internal
Check if all batteries are
connected well.
Remove excess loads from
UPS output.
Remove excess loads from
UPS output.
Remove excess loads from
UPS output first. Then shut
down the UPS and restart it.
Remove excess loads from
UPS output and restart it.
down
Check output wiring and if
connected devices are in short
circuit status.
Contact your dealer
Charge the batteries for at
fully
least 7 hours and then check
capacity. If the problem still
persists, consult your dealer.
Contact your dealer to replace
the battery.
Check fans and notify dealer.
Check and correct the input
neutral connection. If the
connection is ok and the
warning is still displaying,
please check input fuses of S
and T.
Replace the fuse.
in
closed