Troubleshooting - HyperIce Normatec 2.0 Pro Manual De Instrucciones

TROUBLESHOOTING

Problem
The system does not
start
The attachments (legs,
arms, or hips) do not
inflate
The system stopped
pumping
Error Detected
Low Battery
Cannot establish or
maintain a Bluetooth
connection
Call Hyperice customer service at +1.949.565.4994 if further assistance is needed.
Possible Causes Solutions
Power is not turned on Press the power button to turn the control unit on.
Check that the power supply is securely connected to the
Power supply is not Normatec 2.0 Pro control unit and the electrical outlet.
securely connected
Check that the wall outlet works.
Faulty electrical wall
outlet
The session has not Tap the start button to start the session.
been started
The hose is not securely Check that the hose is securely connected to the Normatec
connected 2.0 Pro control unit and that the attachments are securely
connected to the junction box.
The attachments have Check that the attachments do not have an air leak.
been damaged
The hose is not securely Check that the hose is securely connected to the Normatec
connected 2.0 Pro control unit and that the attachments are securely
connected to the junction box.
The attachments have
been damaged Check that the attachments do not have an air leak.
Air leak Check for leaks in the hose or attachment. Check that the
connectors are firmly connected.
Battery needs to be Plug in the control unit to charge the battery.
charged
Please see page 11 for battery functionality.
Bluetooth is turned off Turn on Bluetooth on both the Normatec 2.0 Pro control unit
and the phone attempting to pair with the Normatec 2.0 Pro
control unit.