Warranty
Our 24 months warranty reflects our confidence in
the high quality of our design, engineering,
production and product performance. We confirm
that this product was manufactured in accordance
with the current European safety requirements and
quality standards which are applicable to this
product, and that this product is free from defects
on materials and workmanship at the time of
purchase. Under the conditions mentioned herein,
this warranty may be invoked by consumers in the
countries where this product has been sold by a
subsidiary of the Dorel Group or by an authorized
dealer or retailer.
Our 24 months warranty covers all manufacturing defects
in materials and workmanship when used in normal
conditions and in accordance with our user manual for a
period of 24 months from the date of the original retail
purchase by the first end-user customer. To request
repairs or spare parts under our warranty for defects in
materials and workmanship you must present your proof
of purchase, made within the 24 months preceding the
service request.
Our 24 months warranty does not apply to defects
caused by normal wear and tear, damage caused by
accidents, abusive use, negligence, fire, liquid contact or
other external cause, damage which is the consequence
of failing to comply with the user manual, damage caused
by use with another product, damage caused by service
by anyone who is not authorized by us, or if the product
is stolen or if any label or identification number has been
removed from the product or has been changed.
Examples of normal wear and tear include wheels and
fabric worn down by regular use and the natural
breakdown of colors and materials due to normal aging
of the product.
EN
What to do in case of defects:
Should problems or defects arise, your first point of
contact is the authorized dealer or retailer recognized by
us. Our 24 months warranty is recognized by them (1).
You must present your proof of purchase, made within
the 24 months preceding the service request. It is easiest
if you get your service request pre-approved by us. If you
submit a valid claim under this warranty, we may request
that you return your product to the authorized dealer or
retailer recognized by us or that you ship the product to
us in accordance with our instructions. We will pay for
shipment and for return freight if all instructions are
followed. Damage and/or defects not neither covered by
our warranty nor by the legal rights of the consumer and/
or damage and/or defects on with respect to products
that are not covered by our warranty can be handled at a
reasonable fee.
Rights of the consumer:
A consumer has legal rights pursuant to applicable
consumer legislation, which may vary from country to
country. The rights of the consumer under applicable
national legislation are not affected by this warranty.
This warranty is provided by Dorel Netherlands. We are
registered in The Netherlands under company number
17060920. Our trading address is Korendijk 5, 5704 RD
Helmond, The Netherlands, and our postal address is P.O.
Box 6071, 5700 ET Helmond, The Netherlands.
The names and address details of other subsidiaries of
the Dorel group can be found on the last page of this
manual and on our website for the brand concerned.
(1) Products purchased from retailers or dealers that
remove or change labels or identification numbers are
considered unauthorized. Products purchased from
unauthorized retailers are also considered unauthorized.
No warranty applies to these products since the
authenticity of these products cannot be ascertained.
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EN