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Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Centre
(see “Service”), make sure that the problem is not easily solved using the following list.
• The appliance is not plugged into the socket fully, or is not making
contact.
• There is no power in the house.
• The washing machine door is not closed properly.
• The ON/OFF button has not been pressed.
• The START PROGRAMME buttons have not been pressed (they
are still flashing).
• The water tap has not been opened.
• The water inlet hose is not connected to the tap.
• The hose is bent.
• The water tap has not been opened.
• There is no water supply in the house.
• The pressure is too low.
• The START PROGRAMME buttons have not been pressed (they
are still flashing).
• The drain hose is not fitted at a height between 65 and 100 cm
from the floor ( see “Installation”).
• The free end of the hose is under water (see “Installation”).
• The wall drainage system is not fitted with a breather pipe.
If the problem persists even after these checks, shut off the water
tap, switch the appliance off and contact the Technical Assistance
Service. If the dwelling is on one of the upper floors of a building,
there may be problems relating to water drainage, causing the
washing machine to fill with water and drain continuously. Special
anti-draining valves are available in shops and help to avoid this
inconvenience.
• The drain hose is bent (see “Installation”).
• The drainage duct is clogged.
• The protective screws (used during transportation) were not
removed when the appliance was installed. Remove the screws
(see “Installation”).
• The machine is not level (see “Installation”).
• The machine is trapped between cabinets and walls (see
“Installation”).
• The water inlet hose is not screwed on properly (see “Installation”).
• The detergent dispenser is blocked (to clean it, see “Care and
maintenance”).
• The drain hose is not fixed in place properly (see “Installation”).
• The drip-tray system is full. Clean the sponge or replace it (see
"Precautions and advice").
• Switch off the machine and unplug it, wait for approximately 1
minute and then switch it back on again. The wash cycle will have
to be started again from the beginning. If the problem persists,
contact the Technical Assistance Service.
• The detergent is not suitable for machine washing (it should bear
the description “for washing machines” or “hand and machine
wash”, or similar instructions).
• Too much detergent was used.
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