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Troubleshooting

Problem
There is no steam.
Low steam flow.
Water running from the steam
head.
The steamer takes a long time to
heat up.
Calcium particles are coming out
of the steam head.
0
If you cannot resolve the problem using the steps above, please contact us by email
or phone.
Tel: 800-323-6856
Email: steamoneinfo@qbproducts.com
Website:
www.steam-one.com
Possible Cause
The appliance is
not turned on.
There is an
obstruction in the
hose.
The water tank is
empty.
Scale build-up.
There is an
obstruction in the
hose.
Condensation in
the hose.
Scale build-up.
Scale build-up.
Solution
Be sure the appliance is
plugged in correctly. Next,
turn the power button, the
power indicator light will come
on.
Check the hose to be sure that
there is nothing in it and that
it is not damaged, twisted or
bent in any way.
Turn off and unplug the
appliance; fill the water tank
with water.
Descale the appliance using
the instructions above.
Check the hose to be sure that
there is nothing in it and that
it is not damaged, twisted or
bent in any way.
Hold the hose vertically to
allow the water to run back in
to the appliance. Do not use
the steam head in a horizontal
position.
Descale the appliance using
the instructions above.
Descale the appliance using
the instructions above.
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