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FOSCAM products are warranted to be free from manufacturing defects in materials and workmanship starting from the shipping date of
FOSCAM. This limited hardware warranty does not cover:
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Software, including the software added to the products through our factory-integration system, software,etc.
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Usage that is not in accordance with product instructions.
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Failure to follow the product instructions.
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Normal wear and tear.
Return Procedures
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Please read FOSCAM warranty policy & policy of your reseller first before sending items back to point-of-purchase.
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Customer must first contact point-of-purchase to obtain a Return Merchandise Authorization (RMA) number before returning the
product. If the product you received is suspected to be defective and the product warranty has not expired, The RMA number will
allow your reseller to track your return much easier and help them expedite processing your request.
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After receiving your RMA case number, pack the item(s) very well with the original box and all the original accessories included such as
power adapters, brackets, cables, manuals.
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Write your RMA number and the return reason (the problem of the product) on the warranty card along with the complete package to
send them back.
Replacement Services
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If customers ask for replacement service, please contact point-of-purchase and follow their policy.
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Our technicians will inspect all items returned for replacement requests. If the retuned product is found in working order, we will return the
same item received. However customers shall be responsible for all shipping & handling charges incurred for getting the units back to
customers.
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If returned products are found defective, we will replace the product and assume the shipping cost for sending back the replacement
unit to customers.
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If for any reason, we are unable to provide a replacement of the original returned item(s). You will have a choice for a "Substitute" item at
the same equal value.
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We do not provide exchange and replacement due to normal hardware upgrade according the market after 14 days after the product
is delivered.
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Our technicians will test the product before send out the replacement, any other demand for more than two times replacement for the
same product during replacement limit will be rejected.
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Replaced products are warranted from the balance of the former warranty period.
Warranty Forfeiture
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Warranty is void if purchase from unauthorized distributor or reseller.
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Warranty is void if trade-mark, serial tags, product stickers have been removed, altered or tampered with.
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Warranty is void for mishandling, improper use, or defacing the product.
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Warranty is void for physical damage, altered, either internally or externally, improper or inadequate packaging when returned for
RMA purposes.
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Warranty is void if damage has resulted from accident, dismantle, abuse, or service or modification by someone other than the
appointed vendor, souse, fission or the spare part has been over the period of warranty.
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