APPENDIX A: TROUBLE SHOOTING & SUPPORT
If the UPS is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your reseller. This could save you time and effort
but if the problem persist, then consult your service provider.
A.1.1 UPS
The LED and the acoustic signals are a profit tool to individualize immediately
possible problems
Situation
No LED display on the
front panel.
Alarm
continuously
sounds
(every
seconds)
when
mains is normal.
Alarm
continuously when the
mains is normal.
When power fails, back-
up time is shorten.
Check Items
1. Low battery.
2. Battery fault.
3. The UPS is not turned
on.
1. The UPS is overload.
1/2
2. UPS is fault
the
sounds
1. Battery defect.
2. Charging
damaged
1. The UPS is close to
overload.
2. Battery voltage is too
low.
3. Battery defect. It might
be due to high
temperature operation
1. Charge
2. Replace
3. Press the power switch
1. Remove
2. Remove
3. Contact Atlantis.
1. Replace
board
is
2. Contact Atlantis.
1. Remove some critical
2. Charge
3. Replace
30
ENG
Solution
the
UPS
least 8 hours.
the
battery
with the same type of
battery.
again to turn on the
UPS.
uncritical load.
uncritical load and re-
switch on the UPS.
the
battery
with the same type of
battery.
load.
the
UPS
least 8 hours.
the
battery
with the same type of
battery.
at
some
some
at