CARE AND MAINTENANCE
TROUBLESHOOTING
PROBLEM
The power washer
turns on for
2 seconds, shuts
off, and will not turn
back on. Do I have a
defective unit?
LIMITED WARRANTY
This product is under warranty to the original retail consumer against defects in material and workmanship for a
period of 1 (one) year and is a complete "bumper to bumper" warranty including the spray gun, the high pressure
hose and all accessories from the date of purchase. The warranty is not transferable or assignable. This warranty
covers replacement parts. This limited one year warranty applies only to products used in consumer applications
and is void in rental or any commercial application. Reasonable care must be used in conformity with operation and
maintenance instructions in the owner's manual and quick start guide. Failure to follow these instructions will void
this warranty. This warranty gives you specific legal rights and you may also have other rights which vary from state
to state.
Warranty Process
Keep your original receipt of purchase in case of warranty claim.
If your power washer develops a problem, contact Customer Service:
• Call our toll-free number at 1-866-235-5112. Customer Service is available Monday - Friday 8:00 a.m. to 5:00
p.m. Central Standard Time (CST). The Customer Service person will work with you to fix the problem.
If the power washer needs to be returned for repair, shipping costs to the company must be paid by the customer.
A Return Merchandise Authorization (RMA) Number will be issued for the return. Upon receiving the power
washer, the company will repair or replace the unit. We will send unit back to customer at no charge.
Please note: Power washers sent to the company without an RMA Number will NOT be accepted and shipped
back at the expense of the sender.
CORRECTIVE ACTION
1. It sounds like your power washer is working just fine. When the water is connected,
the accessories are assembled properly, and the power switch is turned on, the power
washer may turn on for 1 - 2 seconds to prime the pump. It automatically shuts off and
waits for the spray gun trigger to be pressed. When the trigger is pressed, water starts
flowing through the pump. The water sensor in the pump "senses" the moving water
and automatically turns the power washer on.
2. Turn the power switch to off, hold in the trigger on the spray gun, so that you have a
steady stream of water. While you are holding the trigger open on the spray gun, at the
same time, turn the power switch on.
17