G - Faq - Avidsen 123982 Manual De Instrucciones

G - FAQ

Symptoms
Unable to install the Protect-
Home app
on my Android device
Unable to install the Protect-
Home app
on my Apple device
The camera is not detected as
being online when wanting to
connect it to a smartphone
Cannot connect to camera over
local network
The camera image feed
cannot be accessed over the
internet.
Poor quality
or shaky image
Movement detection is triggered
unnecessarily
The camera is not detected as
being online
When wishing to link it to a
smartphone
16
EN
MOTORISED 720P INDOOR WIFI IP CAMERA
Possible causes
You have an out-of-date or
incompatible version of Android
on your device
Google Play checks all the key
components needed to run
the application properly. If your
equipment does not meet the
necessary criteria, the installation
will not complete
The version of iOS on your device
is not up to date
Camera connection too slow
Network/power supply issue
Network configuration problem
Network configuration problem
Incorrect video settings
Unsuitable movement detection
settings
Camera connection too slow
Solutions
Please contact the technical
support of your device's
manufacturer in order to obtain a
recent Android version
Try the installation on a different
Android device
Update the operating system on
your device.
Temporarily connect your
smartphone to the same
network as the camera when
adding to the app.
Check your network and
electrical connections.
Check your camera's network
connection settings
Check your device settings (box,
router)
Check the video settings and
reduce the quality if necessary
Turn the camera
Temporarily connect your
smartphone to the same
network as the camera when
adding it to the app