Bose SOUNDBAR 500 Manual Del Usuario página 41

SYMPTOM
Soundbar doesn't
connect to Wi-Fi
network
Soundbar doesn't
connect to mobile
device
Bose Music app
doesn't work on
mobile device
Soundbar isn't visible
to add to a nother
Bose account
TR OUBL ES H O OTI N G
SOLUTION
In the Bose Music app, select correct network name, and enter
the network password (case-sensitive).
Make sure the soundbar and your mobile device are connected to the
same Wi-Fi network.
If your network information has changed, see page 17.
Enable Wi-Fi on the mobile device you are using for setup.
Close other open applications on your mobile device.
Restart your mobile device and router.
If your router supports both 2.4GHz and 5GHz bands, make sure both
your mobile device and the soundbar are connecting to the
same band.
NOTE: Give each band a unique name to make sure you're
connecting to the correct band.
Reset the router.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds and firmly plug them into
the AC (mains) outlet. Uninstall the Bose Music app on your mobile
device, reinstall the app and restart setup.
Connect to the network using an Ethernet cable.
On your mobile device, turn the Bluetooth feature off and then on.
Delete the soundbar from the Bluetooth list. Connect again
(see page 29).
Connect a different mobile device (see page 29).
Make sure you're using a compatible Bluetooth mobile device.
NOTE: You can't connect Bluetooth headphones to the soundbar.
Remove the soundbar from your mobile device Bluetooth device list
and connect again (see page 29).
Clear the soundbar device list (see page 30) and connect again
(see page 29).
Make sure the Bose Music app is compatible with your device.
Visit: worldwide.Bose.com/Support/SB500
Uninstall the Bose Music app on your mobile device then reinstall the
app (see page 16).
Make sure sharing is enabled on your soundbar using the Bose
Music app.
Make sure the soundbar and your mobile device are connected to the
same Wi-Fi network.
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