Troubleshooting Guide - Bigben Interactive TD120 Instrucciones De Funcionamiento

TROUBLESHOOTING GUIDE

If you experience any problems with your unit, kindly consult the following guide prior to calling
your dealer.
NO SOUND:
• If you are not getting any sound into the software application, go back to the preferences as
shown above and make sure that you have selected the USB Audio Controller for the recording
device in the devices.
• Power Cycle: Close Audacity, turn off the turntable, unplug the USB Cable. Then plug in the USB
Cable, turn on the turntable and reopen Audacity.
• If you are not able to hear any audio as you play the record, please click on the microphone
drop-down arrow and select Start Monitoring. This will enable you to hear the audio from the
turntable, even if you have not record-enabled the Audacity application.
Check the microphone slider to make sure that it is at full volume, all the way to the right as
shown below. If you find the recording sounds low or distorted, adjust the microphone slider.
POOR SOUND QUALITY:
• Check your stylus to make sure it is secured to the tone arm. The stylus must be connected to
the tone arm whenever using the turntable.
• Make sure that your RCA plugs are plugged into a source or not touching bare metal. If you
are experiencing noise through the USB, you may have interference from the RCA plugs. Ensure
the USB cable is not touching or near any other cables.
• If you experience any odd sounds coming from the recording, try closing all applications and
restarting the computer. Only run Audacity while recording.
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