Troubleshooting; Important Notice - Dualit Cafe Plus Manual De Instrucciones

TROUBLESHOOTING

IMPORTANT NOTICE: Product failure due to the build up of limescale is
not covered by guarantee - descale regularly.
TO CONTACT CUSTOMER SERVICES, PLEASE EMAIL
+
INFO@DUALIT.COM WITH YOUR MODEL AND SERIAL NUMBERS.
POSSIBLE CAUSE(S) SOLUTION(S)
THE CAPSULE MACHINE DOES NOT TURN ON
1. The unit may not be 1.1 Check the plug is in the socket and the switch is
properly connected to the turned on.
power supply. 1.2 Check and replace the fuse if necessary. Note: in order
to open the plug, remove the label to reveal the screw.
1.3 The machine may be in Standby Mode, which activates
automatically after 10 minutes. In this Mode the tea and
coffee lights turn off to conserve energy. You can exit
Standby Mode by pressing any Button.
THE CAPSULE MACHINE IS NOT DISPENSING TEA OR COFFEE
1. The Coffee or Tea Buttons 1.1 The Nozzle could be blocked. Follow the Cleaning
illuminate without flashing, but instructions. If this does not clear the blockage refer to
no tea or coffee is dispensed. descale your machine.
1.2 The inserted capsule could be faulty. Wait a few
moments before opening the Lever. Flush the machine
through and try to dispense you tea or coffee again with
another capsule.
1.3 Ensure that the Lever is properly closed and the
Capsule Basket is empty.
1.4 There could be air trapped in the pipework. Remove
the capsule and ensure that the Water Tank is full. Press
the Coffee or Tea Button. Water should exit the Nozzle. If
it doesn't, press again to release the trapped air.
2. You may have run out of 2. Remove the Water Tank and fill with fresh water.
water.
3. The Water Tank may not be 3. Position by aligning the connection and pushing down
seated correctly. firmly. Tip: Bubbles rise in the Water Tank when it is correctly
seated. Then push the Water Tank Lid down to cover the
Water Tank.
MY MACHINE IS MAKING A LOUD NOISE OR EXTRACTION HAS STOPPED MID USE
1. You may have run out of 1. Turn the machine off and remove the Water Tank.
water (the machine is making Refill with fresh water and then place the Water Tank
a noise and the Buttons are back onto the machine. Follow instructions before
flashing). dispensing.
2. There may be an airlock in 2. Remove the capsule and ensure that the Water Tank is
the pipework. full. Press the Coffee or Tea Button. Water should exit the
Nozzle. If it doesn't, press again to release the trapped air.
TO REPLACE FUSE,
REMOVE SILVER LABEL
TO ACCESS SCREW.
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MY CAPSULE MACHINE IS LEAKING
1. There is water beneath 1.1 There will be a small amount of condensation forming
the capsule machine. underneath the capsule machine after making numerous
beverages. This is safe and does not mean the machine is
leaking.
1.2 Ensure that the Water Tank has been correctly inserted.
When refilling with water, always switch off the capsule
machine and only then remove and refill the Water Tank.
Otherwise, water could leak from the appliance. If you still feel
the capsule machine is leaking, stop, unplug and contact Dualit
customer services
MY COFFEE HAS NO CREMA
1. Little to no crema is 1.1 Each time coffee is dispensed, essential oil is deposited in
produced. the Nozzle. Descale and follow instructions.
1.2 Use Dualit or Nespresso
1.3 Check your capsules are in date. Stale coffee affects crema
and taste.
1.4 Ensure that you are not using the Tea Button for Coffee.
FACTORY SETTINGS
1. What is the factory 1. The factory setting of the machine is programmed to 35ml
setting of the capsule
for the Espresso Button, 70ml for the Lungo Button and
machine?
180ml for the Tea Button.
2. Can I change the 2. Yes. Please follow 'Programmable Dosing Memory'.
factory settings?
COFFEE & TEA BUTTONS
1. What happens if I 1. The capsule machine interrupts the dispensing of the tea or
repeatedly press the coffee prematurely.
Buttons while tea or
coffee is being dispensed?
2. Is the Programmable 2. No, the programming is not affected by unplugging the
Dosing Memory deleted appliance.
when the appliance is
unplugged?
3. The Buttons flash for 3. It takes a little time for the capsule machine to achieve
a long time. When is the the optimum water temperature (approx. 30-60 seconds).
capsule machine ready Once it does, the Buttons will illuminate and will be ready to
to use? dispense tea or coffee.
CAPSULES
1. The capsule does not 1.1 The Capsule Basket could be full. Please empty it.
drop automatically into 1.2. Ensure that you fully lift the Lever.
the Capsule Basket when
I lift the Lever.
2. The capsule cannot be 2. The Capsule Basket could be full. Please empty it.
inserted correctly.
*Nespresso ® trademark is owned by Société des Produits Nestlé S.A
+ for help.
capsules .
® *
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