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Problem and possible solutions
Hearing instruments cannot be paired.
Unpair all devices and pair them again. Refer to
■
section "Unpairing devices".
Audio streaming is interrupted.
Ensure that the neckloop is not twisted.
■
Ensure that the Bluetooth device is within
■
operating distance.
In rare cases, metal-based necklaces can interrupt
■
audio streaming. Remove the necklace.
An external audio source is connected, but not played.
For plugged connections: Ensure that the device
■
is fully connected.
For wireless connections: The device has not
■
been paired. Refer to section "Pairing Bluetooth
devices".
More than one audio device is connected and
■
another connected audio device has a higher
priority. Unplug unused audio device or press
to stop wireless audio streaming from unused
audio devices.
Consult your Hearing Care Professional if you encounter
further problems.
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Further information