SERVICE, TROUBLESHOOTING AND REPAIR
SERVICE INFORMATION
IMPORTANT
IN CASE OF A SERVICE PROBLEM, DO NOT SEND
UNIT BACK TO RETAILER. CONTACT ARDISAM, INC.,
AT 1-800-345-6007, ANY TIME MONDAY THROUGH
FRIDAY FROM 8 A.M. TO 5 P.M. WE WELCOME YOUR
CALL.
In the event you experience trouble operating your log splitter,
follow the suggestions in the troubleshooting guide in this section.
The guide will help you pinpoint the causes of common problems
and identify remedies.
For more complicated repairs you may want to rely on your retailer,
an authorized mechanic, or Ardisam, Inc. (Contact your retailer
for a list of authorized mechanics in your area). A parts catalog is
included in this section.
We will always be glad to answer any questions you have, or
help you find suitable assistance. To order parts or inquire about
warranty, call or write us at the address found in the next column,
under the section ordering repair parts.
TROUBLESHOOTING
PROBLEM
Fails to split logs
The log pusher moves with
a jerking motion, makes an
unfamiliar noise or vibrates
excessively
Oil leak occurs around cylinder
ram or from other points
Contact Customer Service at 800-435-6007 M-F 8-5.
10
Get parts online at www.GetEarthquake.com or Call 800-345-6007 M-F 8-5 CST
POSSIBLE CAUSE
1. Log is improperly positioned
2. The size or hardness of the log exceeds
the capacity of the machine
3. Wedge cutting edge is blunt
4. Oil leaks
5. Unauthorized adjustment was made to
the maximum pressure limiting screw
1. Lack of hydraulic oil and excessive air
in the hydraulic system
1. Air sealed in hydraulic system while
operating
2. Bleed screw is not tightened before
moving the log splitter
3. Oil drain bolt with dipstick is not tight
4. Hydraulic control valve assembly and/
or seal(s) worn
ORDERING REPAIR PARTS
Parts can be obtained from the store where your log splitter
was purchased or direct from the factory. To order from the
factory, call or write to:
Ardisam, Inc.
1160 Eighth Avenue, Cumberland, WI 54829
Phone 800-345-6007 Main Fax (715) 822-2223
E-mail: info@getearthquake.com
Please include the following information with your order:
1. Part numbers
2. Part description
3. Quantity
4. Model number and serial number
Minimum Order..............................................$10
REMEDY/ACTION
1. Refer to Log Splitter Operation Section for log
loading
2. Reduce the log size before splitting on the log
splitter
3. Refer to Sharpening Wedge Section to
sharpen the cutting edge
4. Locate leak(s) and contact Customer Service
5. Contact Customer Service
1. Check oil level for possible oil refilling. Contact
Customer Service.
1. Loosen bleed screw 3-4 rotations before
operating the log splitter
2. Tighten the bleed screw before moving the
log splitter
3. Tighten the oil drain bolt with dipstick
4. Contact Customer Service
Owner's Manual
5-TON ELECTRIC LOG SPLITTER