Safety Instructions; Frequently Asked Questions - i-tec CATRIPLE4KDOCKPD Manual Del Usuario

Setting the audio output device to both the earphones and the monitor simultaneously can be done in
Open-Applications-Utilities-Audio settings MIDI.app – click on „+" on the left at the bottom – Create
device with multiple outputs and select the desired outputs from the offered options on the Device with
multiple outputs.
Note: The majority of problems with the docking station and the connected peripheral devices can be solved
by turning the docking station off and turning on after approximately 10 s.

SAFETY INSTRUCTIONS


Do not expose to extreme temperatures and air humidity.

Use the device on flat surfaces – this will prevent it from slipping and potentially causing damage to
the product.

Keep the user manual for future reference.
In co-operation with the service department:

Check the functionality if the product receives any damage.

Send the device back if it does not work in accordance with the user manual.

FREQUENTLY ASKED QUESTIONS

Question: On my MacBook 13" / 15" 2016 and later, wi-fi or Bluetooth stops working; or USB 3.0 devices
connected to the docking station disconnect. Where is the problem?
Answer: This problem is caused by interference in the range of 2.4GHz. A possible solution is to connect the
docking station to the Thunderbolt 3 (USB-C) port of the Mac on the left side nearest to you or use the
ports on the right side. These ports are situated farthest from the wi-fi antenna. The next solution is the use
of the 5GHz zone and the placement of the docking station as far as it could be from the monitor of your
Mac. For more information, please refer to: https://support.apple.com/en-gb/HT201163
Question: In Windows, some wireless devices (WLAN dongle or, for example, Microsoft Wireless set
3000/5000), which are connected in the docking station, stop working or irregularly disconnect. Where is
the problem?
Answer: Sometimes, USB 3.0 ports are cancelled with a 2.4GHz wireless device. The wireless device should
be placed outside of the close proximity of USB 3.0 ports and cables. Place the wireless device as far from
the USB 3.0 ports and cables as possible. You could use for these purposes, for example, an extension cord
for the connection of WLAN dongles or sets.
Question: May I use an adapter to transform a signal from HDMI/Display Port to VGA/DVI port?
Answer: We don't recommend you to use signal converters from Digital signal (HDMI/Display Port) to
Analogue (VGA/DVI) by a reason of technological limitation of Analogue ports (due to their low
transmittivity); these signal converters doesn't need to be 100% functional.
Question: Is there a limitation for 5K resolution for macOS?
Answer: Some of displays with the resolution higher than 4K require two Display Port cables for the image
transfer in full resolution:

Dell UP2715K 5K 27-inch monitor is supported at iMac (Retina 5K, 27-inch, the end of 2014) or newer and
at Mac Pro (the end 2013) with OS X Yosemite 10.10.3 or newer.

HP Z27q 5K monitor is supported at iMac (Retina 5K, 27-inch, the end of 2014) or newer and at Mac Pro
(the end of 2013) with macOS Sierra.
Question: After installing Windows 10, the device stopped working. With Windows 7/8 / 8.1, the device
worked smoothly.
Answer: Please install the latest drivers. Download drivers from our website www.i-tec-europe.eu in the
"Download" tab of this product.
Question: After Mac OS X 10.12.x installation, the device stopped working. The previous version worked
smoothly.
Answer: Please install the latest drivers. Download drivers from our website www.i-tec-europe.eu in the
"Download" tab of this product. The docking station is supported from DisplayLink 3.1.
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