Troubleshooting - HoMedics BPA-960BT Manual

TROUBLESHOOTING

If any abnormality arises during use, please check the following points:
SYMPTOMS
Unit does not turn on when
the START/STOP button is
pushed.
EE measurement error symbol
shown on display or the blood
pressure value is displayed
excessively low (or high).
E1 error symbol shown on display.
E2 error symbol shown on display.
E3 error symbol shown on display. Error determining measurement data.
E4 - Data transmission error
symbol shown on the display.
EP error symbol shown on
display.
Note: If the unit still does not work, contact HoMedics Consumer Relations. Under no circumstance
should you disassemble or attempt to repair the unit by yourself. Contact information for
HoMedics Consumer Relations Department can be found on the warranty page.
POSSIBLE
CAUSES
Batteries have run down.
Battery polarities (+/-) have been posi-
tioned incorrectly.
The UltraSoft™ Upper Arm Cuff has been
positioned on the arm incorrectly.
Did you talk or move during measurement? Keep arm steady during measurement.
Shaking of the arm with the cuff on.
Air circuit abnormality. Cuff tube may
not be plugged into monitor correctly.
Inflation pressure exceeding 300
mmHg.
®
Bluetooth function is turned OFF, on
your mobile device.
Bluetooth function is turned OFF, on
the blood pressure monitor.
Mobile device does not pair with the
blood pressure monitor.
The App on the mobile device is not
open.
The blood pressure monitor and
mobile device are out of transmitting
range.
Unexpected loss of electrical/
mechanical integrity.
System Error.
Replace them with four new "AA" alkaline
batteries.
Re-insert the batteries in the correct posi-
tions. See page 12.
Re-wrap the cuff properly so that it is posi-
tioned correctly. Take new measurement.
Measure again. Refer to "Measurement
Procedure" instructions, see page 22.
Check cuff connection. See page 18.
Take new measurement.
Switch the unit off and then turn back
ON. Take new measurement.
Re-wrap the cuff properly so that it is posi-
tioned correctly. Take new measurement.
Turn Bluetooth ON, on your mobile
device, and try again.
Turn the Bluetooth function ON, on your
blood pressure monitor (see page 16),
then try again.
Make sure Bluetooth is ON, on the
mobile device and the blood pressure
monitor, and try again.
Requires compatible mobile device.
This blood pressure monitor is compat-
ible with mobile devices that are running
Bluetooth 4.2 for Android 6.0 or above,
Bluetooth 4.2 for iOS 7.0 or above.
Make sure the app is open on the mobile
device, and try again.
Make sure the mobile device and blood
pressure monitor are within the accept-
able range of 32 feet (10 meters).
Make sure your last reading is stored in
memory and the App is open and try
again. See page 27.
Remove batteries, re-insert, and try
again.
Return the device to your local distributor
or importer.
Measure again. If error persists, contact
Consumer Relations.
42
CORRECTION