Printer Trouble; Troubleshooting; Printing Problems - Olivetti Copia 9915D Manual De Instrucciones

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3

PRINTER TROUBLE?

TROUBLESHOOTING

Some problems in the Copia 9915D are common to both the copier and printer features, also
check the TROUBLESHOOTING section of the copier operation manual.

Printing problems

"Copier" in the column "See page:" indicates the description is in the copier
operation manual.
Problem Possible cause
Printer
Hard disk free space is not
driver
sufficient for installation of
cannot be the printer driver.
installed.
The operating system is not
supported.
The interface cable might
The printer
not be connected properly.
does not
print.
The interface cable is
defective.
The port setting is incorrect. Check the printer settings in the
The printer is not on-line.
The TD cartridge or drum
cartridge is not installed
properly.
The printer may be
configured incorrectly.
The printer driver may be
incorrectly installed.
*1 See the section on TD CARTRIDGE REPLACEMENT.
*2 See the section on DRUM CARTRIDGE REPLACEMENT.
Solution
Delete unnecessary files and
application software to increase hard
disk free space. (The driver requires
at least 10MB free space.)
Use Windows 3.1x, Windows 95,
Windows 98 or Windows NT 4.0.
Check the interface connection.
Check the cable with a computer and
printer which you know work. If
printing is still not possible, the
interface cable is defective.
Windows Control panel to make sure
that the print job is being sent to the
correct port (for example, LPT1).
Confirm that the ON LINE indicator is
lit. If not lit, press the ON LINE key.
Ensure that the TD cartridge and
drum cartridge are installed properly.
Check the application to make sure
that all the print settings are correct.
Reinstall the printer driver software
and try printing a test page.
See
page:
1-6
1-6
1-4,
1-5
–
–
1-14
1
Copier*
2
Copier*
–
1-6
1-19