Troubleshooting
When there is an error occurred, you will hear a voice alert. Please refer to the corresponding voice message in the
table to find your solution.
Error Message
Solution
Please make sure the
Clear any foreign objects which may block
laser distance sensor is
or obstruct the laser distance sensor, or
not blocked before
move the vacuum-mop to a new location
starting.
to start.
Please wipe the cliff
Part of the vacuum-mop may be off the
sensor clean and
ground, re-position the vacuum-mop and
move the
then restart it. The cliff sensors may be
vacuum-mop to a
dirty, wipe them clean and try again.
new location to start.
Please clear any foreign
The collision sensor may be stuck. Gently
objects from the
tap it several times to remove any foreign
collision sensor.
objects. If nothing falls out, move the
vacuum-mop to a different location to start.
Please move the
The vacuum-mop is tilted at startup. Move
vacuum-mop to a
the vacuum-mop to a level surface and
level surface to start.
restart it. You can also reset the level of
vacuum-mop in the app, and then restart it.
Please place the
A wheel may be off the ground.
vacuum-mop on the
Re-position the vacuum-mop and start it.
floor to start.
Please help remove the
The vacuum-mop may be caught or stuck.
obstacles around the
Clear away any obstructions around it.
vacuum-mop and try
again.
Please wipe the
The edge infrared sensor may be dirty,
infrared sensor along
wipe it clean and try again.
the edge.
Error Message
Please make sure the
dust compartment is
installed.
Please make sure the
water tank is installed.
Please return the
vacuum-mop to the
dock to charge.
Ba ery level is too low,
please charge.
17
Solution
Install the dust compartment and the
filter, and make sure they are secured in
place.
Install the water tank and make sure it
clicks into place.
The vacuum-mop cannot sense the
charging dock's location. Place the
vacuum-mop back to the charging dock.
The vacuum-mop cannot be turned on
normally due to a low ba ery. Place the
vacuum-mop back to the dock to charge.