To request repairs or spare parts under our warranty
for defects in materials and workmanship you must
present your proof of purchase, made within the 24
months preceding the service request.
Our 24 months warranty does not apply to defects
caused by normal wear and tear, damage caused
by accidents, abusive use, negligence, fire, liquid
contact or other external cause, damage which is
the consequence of failing to comply with the user
manual, damage caused by use with another product,
damage caused by service by anyone who is not
authorized by us, or if the product is stolen or if any
label or identification number has been removed from
the product or has been changed. Examples of normal
wear and tear include wheels and fabric worn down by
regular use and the natural breakdown of colors and
materials due to normal aging of the product.
What to do in case of defects:
Should problems or defects arise, your first point of
contact is the authorized dealer or retailer recognized
by us. Our 24 months warranty is recognized by them
(1). You must present your proof of purchase, made
within the 24 months preceding the service request. It
is easiest if you get your service request pre-approved
by us. If you submit a valid claim under this warranty,
we may request that you return your product to the
authorized dealer or retailer recognized by us or that
you ship the product to us in accordance with our
instructions. We will pay for shipment and for return
freight if all instructions are followed. Damage and/
or defects neither covered by our warranty nor by the
legal rights of the consumer and/or damage and/or
defects with respect to products that are not covered
by our warranty can be handled at a reasonable fee.
EN
Rights of the consumer:
A consumer has legal rights pursuant to applicable
consumer legislation, which may vary from country to
country. The rights of the consumer under applicable
national legislation are not affected by this warranty.
This warranty is provided by Dorel Netherlands. We are
registered in The Netherlands under company number
17060920. Our trading address is Korendijk 5, 5704 RD
Helmond, The Netherlands, and our postal address is
P.O. Box 6071, 5700 ET Helmond, The Netherlands.
The names and address details of other subsidiaries of
the Dorel group can be found on the last page of this
manual and on our website for the brand concerned.
(1) Products purchased from retailers or dealers that
remove or change labels or identification numbers
are considered unauthorized. Products purchased
from unauthorized retailers are also considered
unauthorized. No warranty applies to these products
since the authenticity of these products cannot be
ascertained.
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