Troubleshooting
Pilot will not light or stay on:
• Ensure gas supply is turned on and cylinder is not empty.
• Press ignition button several times. Ensure to keep the main gas lever pressed in for at least 10
seconds.
• If the ignition button stays stuck in then lubricate with WD40 whilst the fireplace is not lit.
• Keep trying as air can get trapped in pipes and can take some time to purge all the air out of the
system.
• Check that glass or lava rocks or other debris are not covering the pilot.
• Check to see if any connections are loose and tighten if required.
• Check to see if there is a leak in the gas hose. Replace if required.
• Try lighting the pilot with a match or lighter if the spark electrode is wet or damaged.
• Ensure that the appliance is on level ground and completely vertical as the 'Overturn Shut Off
Device may have been triggered.
Burner will not light:
When the pilot is lit, there should be no reason the main burner would not light.
•
If the pilot is lit but the burner does not light check if too much glass or lava rock is around pilot
assembly. This could block the pilot light from igniting the main burner.
•
If the pilot is lit but the burner does not light there could be damage to the control valve. This would
need replacing by a qualified technician.
•
If the pilot is not lit the flame failure device has cut off the gas supply. Wait 2 minutes, then try
relighting the pilot.
Ensure that the appliance is on level ground and completely vertical as the 'Overturn Shut Off
•
Device may have been triggered.
Main Burner suddenly goes out:
•
If the pilot is extinguished for any reason (sudden gust of wind or it started raining) then the main
gas supply would automatically cut off.
Turn the control lever to the 'OFF' position and leave for 2 minutes before relighting the pilot.
•
•
Once the pilot is lit the main burner will work.
•
The gas cylinder maybe empty. If so, replace the cylinder with a full one.
Ensure that the appliance is on level ground and completely vertical as the 'Overturn Shut Off
•
Device may have been triggered.
CONTACT:
muenkel.eu GmbH
Rhönstraße 5
36132 Eiterfeld / Großentaft, GERMANY
phone: 0049 6672 929050
email:
service@muenkel.eu
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