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User Manual
Troubleshooting
Transceiver is connected but will not power on
Please confirm that the power adapter is connected to the transceiver using the included USB cable and
plugged into a functioning AC outlet. The LED Indicator will illuminate Blue. This will flash very slowly by
pushing the rear switch to Tx or Rx indicating the product is on.
Transceiver will not pair and connect with the Bluetooth device
Please ensure the transceiver is set to the correct Transmitter or Receiver functionality.
As a Transmitter:
Please ensure that both the transceiver and audio output device are in pairing mode at the same
time and are within a 2m distance of each other.
As a Receiver:
Please ensure Bluetooth is activated on the source device. Please ensure the LED indicator is
blinking and the source and receiver are within 1m of each other.
Bluetooth output is connected however there is no audio playback
Please ensure the audio source is securely connected to the transceiver. Audio inputs are only used in
transmitter mode.
Please ensure the correct audio input is selected on the switch of the transceiver.
Please ensure that audio is playing from the source device and that volume is set to an audible level.
If using the TosLink (Optical) connection, remove any connection to the 3.5mm port, or vice versa.
Source device is connected however there is no audio playback
Please ensure the audio output is securely connected to the transceiver. Audio outputs are only used in
receiver mode.
Please ensure the correct audio output is selected on the switch of the transceiver.
Please ensure that audio is playing from the source device and that volume is set to an audible level. If
the audio output has independent controls, pleas ensure the volume is set to an audible level here also.
If using the TosLink (Optical) connection, remove any connection to the 3.5mm port, or vice versa.
If the audio is poor or is dropping
Please move the connected devices within a closer range of each other.
Bluetooth devices are susceptible to inference and interruptions from devices that may operate on a
2.4GHz bandwidth, as well as thick surfaces. Remove potential devices of high interference where
possible.
There is a delay in the audio
Due to encoding and decoding of signals, a small delay in audio can be expected with Bluetooth
transmission. aptX and aptX low latency support limits the delay compared to standard audio codecs.
Some source and output devices have independent latency options. Please ensure these are set to 0 or
adjust if necessary.
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