Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful. For FAQ, please visit
www.pitboss-grills.com . You may also contact your local Pit Boss® authorized dealer or contact Customer Care for assistance.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, cleaning,
maintenance, or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM
CAUSE
No Power Lights On
Not Connected To Power
The Control Board
Source
Fuse Blown On The
Control Board
The GFCI outlet has
been tripped.
Faulty Control Board
No Fire in the Burn
Auger Not Primed
Pot
Igniter Not Installed
Correctly
Readout of Actual
Grill probe dirty
Temperature Doesn't
Update
Grill Will Not Achieve
Insufficient Air Flow
Or Maintain Stable
Through Burn Pot
Temperature
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Grill Probe
Weather or Exterior
Temperature
Grill Produces Excess
Grease Build-Up
Or Discolored
Hardwood Pellet Quality Remove moist hardwood pellets from hopper. Follow Care and Maintenance instructions to clean
Smoke
Burn Pot Is Blocked
Insufficient Air Intake
For Fan
Frequent Flare-Ups
Cooking Temperature
Grease Build-Up On
Cooking Components
22
TROUBLESHOOTING
SOLUTION
Ensure unit is plugged into a working power source. Reset breaker. Ensure GFCI is a minimum 10 Amp
service (see Electric Wire Diagram for access to electric components) Ensure all wire connections are
firmly connected and dry.
Remove the two screw on the controller on the front of the hopper to access the back of the
controller. Check the fuse for a broken wire or if the wire has turned black. If yes, fuse needs to be
manually replaced.
Remove access panel (see Electric Wire Diagram for diagram), and ensure all wire connections are
firmly connected and dry. Ensure GFCI is a minimum 10 Amp service.
Control Board needs to be replaced. Contact Customer Care for a replacement part.
Before the unit is used for the first time or anytime the hopper is completely emptied out, the auger
must be primed to allow pellets to fill the auger tube. If not primed, the Igniter will timeout before
the pellets reach the Burn Pot. Follow Auger Priming Procedure .
Remove cooking components from the main barrel. Visually confirm that the Igniter is protruding
approximately 13mm / 0.5 inches in the Burn Pot. If not operating properly, call Customer Care for
assistance or a replacement part.
Follow care and maintenance instructions.
Check Burn Pot for ash build-up or obstructions. Follow Care and Maintenance instructions for
ash build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care
and Maintenance instructions if dirty. Once all the above steps have been done, start the grill, set
temperature to SMOKE and wait for 10 minutes. Check that the flame produced is bright and vibrant.
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of
hardwood pellets be poor, or the length of the pellets too long, this may cause an obstruction in the
feed system. Remove pellets and follow Care and Maintenance instructions.
Check status of grill probe. Follow Care and Maintenance instructions if dirty. Contact Customer Care
for a replacement part if damaged.
In cold conditions use a Pit Boss® Insulated Blanket or keep out of blowing winds. In hot conditions
keep the grill unit in a shaded area.
Follow Care and Maintenance instructions.
out. Replace with dry hardwood pellets.
Clear Burn Pot for moist hardwood pellets. Follow Auger Priming Procedure.
Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and Maintenance
instructions if dirty.
Attempt cooking at a lower temperature. Grease does have a flash point. Keep the temperature under
176°C / 350°F when cooking highly greasy food.
Follow Care and Maintenance instructions.