Troubleshooting - DeLonghi ELETTA EXPLORE ECAM45.5Y Serie Instrucciones De Uso

22. TROUBLESHOOTING

Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact customer services.
PROBLEM
The appliance does not turn on
The coffee is not hot.
The coffee is weak or not creamy enough
(under extracted).
The coffee is delivered too slowly or a
drop at a time (over extracted).
Coffee does not come out of one or both
spouts.
The coffee delivered is watery.
Too little beverage is delivered
The appliance does not make coffee.
POSSIBLE CAUSE
It is not plugged into the mains socket.
The internal circuits of the appliance have
cooled down because 2-3 minutes have
elapsed since the last coffee was made.
Coffee temperature setting too low.
The cups were not preheated.
The machine must be descaled
The coffee is ground too coarsely.
The coffee is unsuitable.
Coffee not fresh.
The coffee is ground too finely.
The coffee spouts (A7) are clogged.
The funnel (A4) is clogged.
Insufficient water in the tank
The appliance has detected impurities
in its internal circuits. "Just doing a little
cleaning..." is displayed.
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SOLUTION
Plug into the mains socket (fig. 1).
Before making the coffee, heat the in-
ternal circuits by rinsing using the rinse
function (see section "7.1 Rinsing").
Set a hotter coffee temperature in the
settings menu (C3) (see section "7.5 Coffee
temperature").
Warm the cups by rinsing them with hot
water (Please note: you can use the hot
water function).
Proceed as described in section "17. Des-
caling". Next, check the water hardness
("18.1 Measuring water hardness") and
make certain the machine setting match-
es the local water supply hardness ("18.2
Setting water hardness").
Access the settings menu (C3) and follow
the instructions to adjust grinding. The
effect is only visible after delivering 3
coffees (see section "7.4 Adjust grinder").
Use coffee for espresso machines.
The coffee pack has been opened for too
long and has lost its taste.
Access the settings menu (C3) and follow
the instructions to adjust grinding. The
effect is only visible after delivering 3
coffees (see section "7.4 Adjust grinder").
Clean the coffee spouts with a sponge or
toothpick.
Clean the funnel with the help of the
brush (D5) as described in section "16.7
Cleaning the pre-ground coffee funnel".
Always fill the tank above Level 1.
Wait for the appliance to be ready again
and reselect the required beverage. Con-
tact customer services if the problem
persists.
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