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Getting the most from your SinuPulse Elite
The SinuPulse Elite is the World's leading nasal irrigator. It uses patented pulsating technology to
comprehensively clean the nasal passages and sinuses, providing relief from sinus congestion and pain to
thousands of people worldwide. We hope you will become the latest to have their lives improved by the SinuPulse
Elite - and we have therefore put together this quick guide to help ensure you do. First, please read the full
instruction manual prior to using your SinuPulse Elite for the first time. It is important that you operate the
device as instructed, to ensure it is used safely, effectively, and the lifespan of the device is prolonged. Should
you want to speak to one of our customer services team, please email us at contact@intushealthcare.eu
Water tank leaking or water flow reduced
On the outside bottom of the water tank you will find a small black O-ring that helps
seal the water tank when seated on top of the SinuPulse. It is made of material
designed to be resistant to the drying effect of hard water mineral deposits and
saline. However, occasionally it may lose lubrication and cause difficulty seating
the water tank. This can lead to reduced water flow and/or leaking. This is easily
corrected with a very small application of Vaseline around the O-ring. Doing this
before first use and again every six months will ensure optimum results. Rinse the
water tank thoroughly after each use to remove any salt deposits and allow to air dry.
IMPORTANT: DO NOT LEAVE SOLUTION IN TANK WHEN NOT IN USE
Noise level reduction
The sound level is a result of the robust motor and piston driven pump assembly that delivers the 1200 PPM
pulsating cleansing rinse and has been designed to balance the need for both performance and durability.
While the sound is therefore typical for this time of unit, if you need to quieten it then a simple hand towel
placed under the unit will reduce the sound level by up to 50%.
Water leaking from handle
This is generally caused by the tip not being fully inserted into the handle. The
tip must be fully inserted and seated as the red line on the image to the right
shows; this will ensure the O-ring in the handle securely holds the tip in place and
avoid leaks. If you are having difficulty getting the tip to connect, then applying
a small amount of Vaseline around the base of the tip should make inserting and
removing the tip a little easier. If the problem persists, try an alternative tip to see
if the problem is isolated to that tip.
Do you have a problem that is not solved above - or are you simply not feeling the benefits? Don't worry.
Our friendly and knowledgeable team will give you one-on-one advice to resolve any issues. The SinuPulse's
technology has been proven in hundreds of clinical trials, and we're confident we can solve any problems you
have. Simply email us at contact@intushealthcare.eu and we will try to resolve your issue. However, should
we be unable to do so, then we can arrange a return with you.
Please do not request a refund through Amazon. Because the SinuPulse is a healthcare product they do
not permit returns. The return must be arranged directly with Intus Healthcare. We will give a full refund of your
SinuPulse provided the return is agreed with us within 30 days, and we receive it back within 40 days, of it being
delivered to you. Postage costs cannot be reimbursed.
Solving common issues
Connecting the UK 3-pin plug adapter
The SinuPulse Elite comes with a 2-pin plug built-in, making it convenient
for use on 220V shaver sockets (please note - it must not be used with
110V shaver sockets) and for use on mainland Europe. For use in 3-pin
UK sockets, a simple adapter is included. Open the adapter, press the two
pins into the copper grips as shown left, close the top and tighten the
screw. Should you wish to use it in a shaver or European socket later, you
can simply reverse this process.
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