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NOTE: We recommend draining the water from the water tank when the device is not being
used, and not removing the water tank often.
Troubleshooting
Some issues that arise may be solved by the user. If the problem persists after having tried
the following solutions, please contact Prozis customer service.
PROBLEM
CAUSE
The appliance does not
The tank is empty.
produce steam.
The tank is not attached to the
base.
Water is leaking from the
The rubber cap of the tank is
tank.
not properly closed.
The hair straightener
The power cord is not plugged
does not work.
into the power outlet.
Power source is not supplying
consistent voltage.
The device is not switched on.
The device is not straight-
The temperature level is too
ening the hair properly.
low for your hair.
The device has not yet reached
the selected temperature.
The device has caused
The temperature was too high.
heat damage to the hair.
The hair has been held
between the hair straightener
plates for too long.
Warranty Statement
All electrical and electronic products commercialized by Prozis via www.prozis.com are cov-
ered by the warranty applicable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
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SOLUTION
Fill the tank and activate the
steam by pressing the steam
button.
Set it correctly in place.
Carefully close the rubber cap.
Carefully connect it to the
power outlet.
Connect the device to a differ-
ent power source. Check the
electrical panel fuses.
Press and hold the switch on
button for about 2 seconds.
Select a higher temperature
level.
Wait until the device warms
up.
Select a lower temperature
level.
Always glide the device
through the hair. Never linger
on a specific point.
This document contains the terms and conditions of Prozis' warranty for final consumers. This
warranty is valid exclusively for consumers who purchase the product for non-professional
purposes.
WARRANTY PERIOD
Prozis guarantees the product is to remain free from material and production defects for a
2-year period, counting from the date of initial purchase by a consumer and respective deliv-
ery, or for longer if legally established by the applicable national law. In the event that repair
is required, this 2-year period is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product's consumable
components, such as batteries, is not covered by this warranty unless the malfunction is
caused by faulty design, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through this warranty, please contact
Prozis customer service via the communication channels provided on the Prozis website,
and follow the provided instructions or recommendations. Contact and technical assistance
information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase is presented
by the original customer. This proof of purchase may be the original invoice or receipt, as
long as it includes information regarding the date of purchase and the product's model
name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be made by third parties. This warranty does
not apply to any repairs, or damage caused directly by such repairs, that have impacted or
caused the damage that is the subject of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
1. Any wear and tear of parts and components resulting from normal product use.
2. Cracks, dents, scratches, and other types of superficial damage that only affect the prod-
uct's appearance.
3. Any malfunction caused by inappropriate use of the product that does not comply with
user manual instructions.
4. Use and storage of the product not complying with user manual instructions.
5. Opening of the product by a third party who is not authorized to proceed to its repair.
6. Altering or changing parts or components, whether internal or external.
7. Damage caused by battery leakage resulting from the breaking of any of its components,
or from product misuse.
EN
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