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Ve lle m a n® Se r vice a nd Qua lit y W a r r a nt y
Vellem an® has over 35 years of experience in t he elect ronics world and dist ribut es it s
product s in m ore t han 85 count ries.
All our product s fulfil st rict qualit y requir em ent s and legal st ipulat ions in t he EU. I n
order t o ensure t he qualit y, our product s regularly go t hrough an ext ra qualit y check,
bot h by an int ernal qualit y depart m ent and by specialized ext ernal organisat ions. I f, all
precaut ionary m easures not wit hst anding, problem s should occur, please m ake appeal t o
our warrant y ( see guarant ee condit ions) .
Ge ne r a l W a r r a nt y Condit ions Conce r ning Consum e r Pr oduct s ( for EU) :
• All consum er product s are subj ect t o a 24- m ont h warrant y on product ion flaws and
defect ive m at erial as from t he original dat e of purchase.
• Vellem an® can decide t o replace an art icle wit h an equivalent art icle, or t o refund t he
ret ail value t ot ally or part ially when t he com plaint is valid and a free repair or
replacem ent of t he art icle is im possible, or if t he expenses are out of proport ion.
You will be delivered a replacing art icle or a refund at t he value of 100% of t he purchase
price in case of a flaw occurred in t he fir st year aft er t he dat e of purchase and delivery,
or a replacing art icle at 50% of t he purchase price or a refund at t he value of 50% of
t he ret ail value in case of a flaw occurred in t he second year aft er t he dat e of purchase
and delivery.
• N ot cove r e d by w a r r a nt y:
- all direct or indirect dam age caused aft er delivery t o t he art icle ( e.g. by oxidat ion,
shocks, falls, dust , dirt , hum idit y...) , and by t he art icle, as well as it s cont ent s ( e.g. dat a
loss) , com pensat ion for loss of profit s;
- frequent ly replaced consum able goods, part s or accessories such as bat t eries, lam ps,
rubber part s, drive belt s... ( unlim it ed list ) ;
- flaws result ing from fire, wat er dam age, light ning, accident , nat ural disast er, et c. ...;
- flaws caused deliberat ely, negligent ly or result ing from im proper handling, negligent
m aint enance, abusive use or use cont rary t o t he m anufact urer's inst ruct ions;
- dam age caused by a com m ercial, professional or collect ive use of t he art icle ( t he
warrant y validit y will be reduced t o six ( 6) m ont hs when t he art icle is used
professionally) ;
- dam age result ing from an inappropriat e packing and shipping of t he art icle;
- all dam age caused by m odificat ion, repair or alt erat ion perform ed by a t hird part y
wit hout writ t en perm ission by Vellem an® .
• Art icles t o be repaired m ust be deliver ed t o your Vellem an® dealer, solidly packed
( preferably in t he original packaging) , and be com plet ed wit h t he original receipt of
purchase and a clear flaw descript ion.
• Hint : I n order t o save on cost and t im e, please reread t he m anual and check if t he
flaw is caused by obvious causes pr ior t o present ing t he art icle for repair. Not e t hat
ret urning a non- defect ive art icle can also involve handling cost s.
• Repairs occurring aft er warrant y expirat ion are subj ect t o shipping cost s.
• The above condit ions are wit hout prej udice t o all com m er cial warrant ies.
The a bove e num e r a t ion is subj e ct t o m odifica t ion a ccor ding t o t he a r t icle ( se e
a r t icle 's m a nua l) .
Ve lle m a n® se r vice - e n k w a lit e it sga r a nt ie
Vellem an® heeft ruim 35 j aar ervaring in de elekt ronicawereld en verdeelt in m eer dan
85 landen.
Al onze product en beant woorden aan st rikt e kwalit eit seisen en aan de wet t elij ke
bepalingen geldig in de EU. Om de kwalit eit t e waarborgen,
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VELLEMAN