Troubleshooting
Risk of injuries or material damage
¾ In case of doubt always consult a specialist workshop.
¾ Before any inspection or any work on the device, switch off the motor and remove the operating
arm.
Problem
Possible cause
Chain is too tight
Too much friction due to a lack of lubrica-
Chain becomes hot
tion
Chain is blunt
No oil in the tank
Chain is dry
Oil guiding groove is blocked
Chain is too loose
Uneven running,
Incorrect direction of rotation of the chain
heavy vibration
Chain or bar damaged
The power pack is too hot.
The power pack is discharged.
The device switch-
The temperature of the device (electron-
es off.
ics) is too high.
Overcurrent release
The power pack is discharged.
Overcurrent release
The device will not
switch on.
Power pack temperature too high or too
low.
The power pack is defective.
Chain is blunt
Chain worn
Inadequate cut
Fit the chain so it rotates in the correct
direction
Warranty
The warranty conditions of our local company or
importer apply in all countries. Under the terms of the
warranty we will repair faults on your device free of
charge, insofar as material or manufacturing defects
are the cause. To make a claim under warranty please
contact your seller or your nearest branch.
CE Declaration of Conformity
Further details about the device are contained
on the separately enclosed CE Declaration of
Conformity, which forms part of this instruction
manual.
Customer service
All repairs to the pole saw must be carried out by
qualified specialist technicians and with original spare
parts only. This ensures that the safety of the device
is maintained. If you do not have the addresses of any
authorised service centres, please contact the sales
point from which you purchased the tool.
Troubleshooting
WARNING!
Remedy
Adjust the chain tension
Fill with chain oil
Visit a service centre.
Fill with chain oil
Clean the bar
Adjust the chain tension
Fit the chain so it rotates in the correct direction
Visit a service centre.
Allow the power pack to cool.
Charge the power pack.
Allow the device to cool and if necessary, clean
the ventilation slots
If this occurs again take your device to a special-
ist workshop.
Charge the power pack.
If this occurs again take your device to a special-
ist workshop.
Allow the power pack to cool down or heat up.
Visit a service centre.
Visit a service centre.
Replace chain
Fit the chain so it rotates in the correct direction
Environmentally-friendly disposal
Power tools, accessories and packaging must be dis-
posed of via an environmentally compatible recycling
chain.
Power packs/batteries:
Do not dispose of power packs in domestic
waste, by burning or throwing into water.
Power packs must be collected, recycled or
disposed of in an environmentally friendly
manner.
Power tools (without power packs/
batteries):
Do not throw your old power tool away with
the domestic waste. Take it to a disposal
facility.
EN
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