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END-USER
SAFETY ALERT
At POLISPORT, the safety of our products is a top priority.
It is our commitment to place only safe products on the market, in strict
compliance with the general safety obligation to which we are bound, as a
producer, by the Directive 2001/95/CE of the European Parliament and of
the Council of 3 December 2001 on general product safety.
Our trailers/strollers comply with the standards EN15918 and EN1888. The
product has been in circulation since 2020. Although it complies with the
standards identified above, considering the complaints received, we
subjected the product to extra normative testing. As a result, we have
identified that the bolts connecting the bar to the frame (cockpit) loosen and
can come loose if not adjusted regularly.
For this reason, consumers should immediately stop using the product and
contact Polisport at warranty@polisport.com. Consumers will be sent a
repair kit (a video will be available on Polisport's website with assembly
instructions), or consumers can go to the place where they purchased the
trailer to have the kit installed by a professional. There will be no associated
costs.
EN
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