TROUBLESHOOTING
If the device does not work properly, check
whether you are able to rectify the problem
yourself. If the problem cannot be solved
with the steps below, contact the customer
service department.
Do not attempt to repair an electrical
device yourself!
The device does not work.
The mains plug is not inserted in the plug
socket correctly.
► Correct the fit of the mains plug.
The plug socket is defective.
► Try another plug socket.
There is no mains voltage.
► Check the fuse of the mains connection.
The drawer (5) is not fitted correctly in the
main unit (1).
► The drawer must be pushed all the way
into the main unit to allow the device to
switch on.
The overheating protection has been trig-
gered.
► Pull the mains plug out of the plug sock-
et and allow the device to cool down
completely. Then try again.
The fuse in the fuse box is triggered.
Too many devices connected to the same
circuit.
► Reduce the number of devices in the
circuit.
The food has not been cooked evenly.
Different items of food with different cook-
ing times have been prepared at the same
time.
► Place food with a longer cooking time
in the device first, then add ingredients
with a shorter cooking time later.
20
Items of food which require different cook-
ing temperatures have been prepared at the
same time.
► Prepare items of food with different
cooking temperatures one after the
other.
The basket insert (8) is too full.
► Reduce the amount of food. Fill the bas-
ket insert no more than ⅔ full with food.
The items of food are piled on top of one
another.
► Spread the food and mix it around from
time to time.
Chips made from fresh potatoes are
not crispy.
The potatoes contain too much water.
► Cut the potatoes into narrower pieces.
Dab the potato pieces dry with some
kitchen towel and then trickle a little
cooking oil over them.
During use, an unpleasant smell is
detected. /Smoke emerges from the
device.
The device is dirty.
► Follow the instructions in the "Cleaning
and Storage" chapter.
The device is being used for the first time.
► A smell often develops when new
devices are first used. The smell should
disappear once the device has been
used several times.
Too much oil or fat.
► Remove excess oil or fat.