Publicidad
Idiomas disponibles
Idiomas disponibles
7. GUARANTEES
EN
Guarantees and limitations of liability
Products are guaranteed for a period of 36 months from the date of purchase, or from the date
of delivery to the customer's home. Depending on the country, this guarantee consists of 24 to
36 months of validity for the legal compliance guarantee.
For countries that only implement a 24-month legal compliance guarantee, a 12-month commercial
guarantee is applied at the end of the first guarantee, and supplements it.
Guarantee application procedure
For the legal compliance guarantee
Please consult your retailer for information and/or to refer to their GTCs (General Terms and
Conditions of Sale).
For the commercial guarantee
Please go to the reception desk at your place of purchase with your proof of purchase (e.g. sales
receipt), the product and the accessories it came with, and its original packaging, for all countries
other than France. It is important to have the date of purchase, the model and the serial number
or IMEI number to hand (this information is usually indicated on the product, packaging, or on your
proof of purchase). You'll need to bring back the product with the accessories needed for its correct
functioning (power supply, adapter, etc.). If your claim is covered by the guarantee, the after-sales
service may, within the limits of local law, either:
•
Repair or replace faulty parts.
•
Exchange the returned product with a product that has, at the least, the same features and that
offers equivalent performances.
•
Refund the product at the price stated on the proof of purchase.
Repaired or replaced products may include new and/or reconditioned hardware and components.
Commercial guarantee exclusions:
•
Damages or problems caused by improper use, accident, tampering/modification or an
unsuitable current or voltage connection.
•
Use or storage conditions which are detrimental to the good conservation of the appliance
(oxidation, corrosion), use of energy, use or installation non-compliant with the manufacturer's
instructions, or negligence or use of peripherals, software or consumables which are unsuitable.
•
Professional or collective, industrial or commercial use of the product.
•
Products that have been modified, or which have damaged, altered, erased or oxidised
guarantee seals or serial numbers.
•
Replaceable batteries and accessories are guaranteed for 6 months.
•
Battery failure, caused by overcharging or by failure to follow the safety instructions set out in
the manual.
•
Cosmetic damage, including scratches, bumps or vandalism.
•
Damage caused by any servicing operations carried out by non-authorised persons.
•
Faults caused by normal wear and tear or the normal ageing of the product: seals, filters,
accessories, vacuum cleaner brush and hose, lamps, overhead projector lamps, washing
machine paddles, etc.
•
Software updates as a consequence of changes to network settings.
•
Damage caused by elements external to the appliance (foreign bodies, insects, etc.).
•
The contents of the devices - freezer, washing machine, etc. (food, clothing, etc.)
•
Product failure caused by the use of third-party software to modify, change, adapt or alter the
product as is.
•
Product failure resulting from its use without the accessories supplied with the product or
approved by the Manufacturer.
•
Parts for normal wear and tear or damage from use: tyre, inner tube, brake, etc.
The customer is responsible for regularly backing up the data contained on their hard disk or in the
internal memory of their device, and this before any claim is submitted.
Auchan cannot be held liable for the loss or destruction of stored data, nor may it be held liable for
damage caused to software resulting from, in particular, a restoration or a breakdown.
Similarly, Auchan is not required to check that SIM/SD cards have been removed from returned
products.
Under no circumstances shall the provisions set out above reduce or eliminate: the legal guarantee
referred to above, and the manufacturer's commercial guarantee, if applicable (see guarantee
form).
12
Publicidad
