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13. FAQ
When the product fails, please refer to the following methods when trying for a solution:
Problem Type
The display screen is black.
The value is inconsistent
with the actual value.
The digital display is dim.
The stem becomes
unstable
If the product cannot operate
normally, please check whether
the following checks have been
completed.
The controller is
damaged.
18
Reason
This scooter is exposed to direct
sunlight or heat for a long time.
Incorrect or missing parameter
setting.
Poor battery contact or no battery
power.
The screw at the joint of the stem
and the folding seat is loose.
a. Check that the power is on.
b. Check the battery level on the display.
c. Check whether the left brake lever and rear disc brake are properly in place.
d. Check that all sockets and connections are properly connected.
If all steps have been completed and the product still does not work properly,
please contact the manufacturer or dealer.
Do not replace the controller without authorization.
Please contact the manufacturer or dealer, do not disassemble the product
without authorization.
Solution
Put the scooter in a cool place for a
period of time until cooled enough for
use.
Hold down the power button to turn
off and then press again to restart the
scooter.
Turn off the power, and then turn it on
again. If the fault still exists after the
battery is charged, please contact the
manufacturer or dealer.
Lower the column, loosen the three
screws in order to raise the column, next
tighten the screws at the back of the
pole, and then lower the pole and finally
tighten the three previously loosened
screws to correct the problem.
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