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Troubleshooting
Power
Problem
The scanner will not turn on.
Scanning
Problem
No surface acquisition.
Poor tracking or surface quality.
Other
Problem
Unable to install the software.
peel 3 User Manual version p3d-2209-001 (last update: 2022-09-13)
Connect the scanner by following the
steps. Once it is connected, the fan and the touch
screen will turn on.
Make sure the object has sufficient geometric
features to allow tracking and/or add positioning
targets.
Perform a new scanner calibration.
Adjust the shutter settings.
Perform a new scanner calibration.
Add positioning targets.
Adjust the shutter settings.
Make sure you have Administrator permissions
on the computer.
Try installing the software again.
Uninstall the software, delete the installation
folder and reinstall the software.
Restart the computer and try again.
Deactivate the anti-virus (if possible), re-
download the installer and reinstall the software.
Make sure Windows is up-to-date.
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