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TROUBLESHOOTING
RESOLUTION GUIDE
WHAT DO I DO IF THERE ARE MISSING PARTS FROM MY ORDER?
If there appears to be any part missing from your order, contact our friendly and helpful
Customer Support Team within 7 days of receipt.
HOW DO I CLEAN MY BBQ SMOKER GRILL?
We recommend that you clean the inside of your grill as soon as it is safe to do so with a
combination of hot soapy water and your complimentary wire brush. For the frame, use
only a soft cloth and hot soapy water. Make sure to dry it off thoroughly before covering
with the cover provided.
FOR ALL OTHER ISSUES, PLEASE CONTACT OUR
CUSTOMER SUPPORT TEAM.
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