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Where can I find the serial number?
At the back of control box. Or at the foot of the control box.
How can I find my service contact?
* Scan the QR code below or visit https://www.the-mspa.com/after-sales.
1. Input the serial number of your spa.
2. The corresponding service provider will be displayed.
* You can find the contact information of local service center on the back of the warranty card
CONTACT YOUR LOCAL MSPA DEALER OR SERVICE CENTER FOR ANY
PRODUCT-RELATED QUESTIONS OR PROBLEMS.
MSpa
has been manufactured with reliability and simplicity in mind. All products have been inspected and found free of
®
defects before leaving the factory.
MSpa guarantees this product against any defects identified in the material or workmanship for a period of:
Spa pool liner – twelve (12) months from the original date of purchase.
Electrical parts (control box) – twelve (12) months from the original date of purchase.
Spa rigid wall frames – twenty-four (24) months from the original date of purchase.
The warranty period begins on the date of purchase and MSpa requires the presentation of the original proof of
purchase to ascertain the date. During the warranty period, MSpa will, at its sole discretion, repair or replace any defective
product. Replaced products or repaired parts will be warranted for only the unexpired portion of the original warranty.
Shipping Policy
Consumers are responsible for the shipping/freight when return the defective parts to MSpa authorized service center or
ORPC-Oriental Recreational Products (Shanghai) Co., Ltd.
Warranty Policy
● This limited warranty does not apply to any defect caused by negligence, accident, misuse, or any other reason beyond
MSpa's reasonable control, including but not limited to: normal wear and tear, negligence or failure to follow the product
instructions, improper or inadequate maintenance; connection to an improper power supply; chemical water damage,
loss of pool water, unauthorized product modification or repair; use for commercial purposes; fire, lightning, flood or
other external causes.
● This warranty is valid only in the country of purchase in such countries where MSpa sells and services the same model
with identical technical specifications.Warranty service outside the country of purchase is limited to the terms and
conditions of the corresponding warranty in the country of service. Where the cost of repairs or replacement is not
covered by this warranty, MSpa will advise the owners and the cost shall be charged to the owner.
● This warranty only applies to the original purchaser and terminates upon any transfer of ownership.
● All repairs for which warranty claims are made must be pre-authorized by ORPC through an accredited distributor or
agent provided that the defective part be returned to the distributor or agent Transportation Prepaid, if requested.
● The authorized selling dealer is responsible for all in-field service work carried out on your MSpa product. ORPC will
not be responsible for any process charges performed by unauthorized service personnel.
● Products marked with both MSpa and importer are governed exclusively by the warranty provided by the importer.
Warranty Registration
Please Always keep the purchase receipt and warranty card in case of a future warranty inquiry. All claims must be
submitted to an MSpa authorized dealer or service partner. It is essential that all claims submitted provide all the neces-
sary information, including Customer name, Purchase receipt, Serial No., Product No., Problem, and requested Parts.
MSPA LIMITED WARRANTY
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